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Greystone Power Systems Support Specialist in Douglasville, Georgia

Systems Support Specialist

Job Code: 2019-700-009

Division: Financial Services

FT/PT Status: Regular Full Time

Position Based In: Douglasville

Apply Before: 07/09/2019

Job Summary:

The System Support Specialist role is to improve the productivity of GreyStone employees by providing a single point of contact for problem resolution and information. This is accomplished through diagnosis, identification and resolution of problems with hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone and email communication, and hands-on support.

Key Responsibilities:

  • Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company.
  • Participant in telephone support; providing support to users via remote assistance tools.
  • Document problems and solutions in help desk tracking system.
  • Inform management of potential problems and identifies problem trends.
  • Install, modify, and make minor repairs to computer hardware and software systems.
  • Create and maintain workstation images.
  • Install hardware and peripheral components, such as monitors, keyboards, printers, disk drives, etc.
  • Responsible for the installation, configuration, maintenance and upgrade of computer hardware and software.
  • Provide support for audio-visual systems including repair and/or replacement of projectors, etc.
  • Video conference administration and support.
  • Maintain and support local telecom system.
  • Assist in implementing and troubleshooting virtual desktops in a VMware environment.
  • Other duties and special projects as assigned.

Required Education, Knowledge, Skills and Abilities:

  • Associate’s or Technical degree required, bachelor’s degree preferred.
  • Microsoft Certification credentials or similar a plus.
  • Strong analytical skills, good judgment, proven problem-solving abilities.
  • Two (2) to five (5) years of non-manager work experience in an office environment.
  • Must have a good understanding of, and experience using, Microsoft Enterprise software (i.e. Exchange, Outlook, and Active Directory).
  • Knowledge and experience with current and two (2) most recent versions of Microsoft Server/Desktop Operating Systems.
  • Knowledge and experience with current and two (2) most recent versions of Microsoft Office.
  • Solid organizational skills.
  • Exceptional communication skills.
  • Good written and oral communication.
  • Strong customer service focus.
  • Focused on the success of the Team.
  • Must satisfactorily pass the EMC’s employment physical examination and required drug screens.

Physical Demands (if applicable):

  • General office environment.
  • Requires sitting at desk using a computer most of the day.
  • Occasionally required to move machines, printed paper, and printed material.
  • Required to provide on-call support.
  • Must be able to report to work in disaster situations

Essential Demand or Condition and Position Specifics

  • Sitting: Continually sits at work station
  • Standing: Frequently stands to complete duties as needed
  • Walking: Frequently walks to complete duties as needed
  • Driving: Occasionally
  • Talking: Continuously uses speaking to communicate with co-workers and contractors while conducting work activities. Talks with others face to face and telephone
  • Hearing : Continuously uses hearing to communicate with coworkers and vendors. Occasionally uses hearing to operate or monitor equipment.
  • Visual (include color perception): Frequently uses sight to complete tasks with computer, phone and paper. Occasionally required to evaluate supplies or equipment readings based on colored lights or colored coding
  • Lifting or Carries: Frequently lifts or carries materials weighing up to 10 lbs. Occasionally lifts or carries materials that weigh up to 50 lbs.
  • Pushing or Pulling: Occasionally twists, pushes and pulls to file or retrieve documents.
  • Bending or Stooping: Occasionally bends or stoops to file or retrieve documents.
  • Kneeling, Squatting or Crawling: Occasionally kneels, squats or crawls to file or retrieve documents.
  • Climbing or Balancing: Occasionally climbs ladder to complete tasks as needed
  • Twisting or Reaching: Occasionally twists or reaches to file or retrieve documents.
  • Gripping or Grasping: Frequently grip-grasps mail to open and sort or to operate office equipment.
  • Fine Manipulation: Frequently uses hands to operate computer and office equipment
  • Operating Controls: Not at all
  • Other Physical Demands or Conditions: Occasional working in the community at Coop Events or Coop Business.
  • Exposure to Extreme Noise – PPE Demand: Not at all
  • Exposure to Chemicals: Not at all
  • Exposure to Temperature Extremes: Not at all
  • Exposure to Slippery Conditions: Not at all
  • Exposure to Electric Shock: Not at all
  • Exposure to Open Heights: Not at all
  • Exposure to Vehicular Traffic: Not at all
  • Other Exposure Conditions: Not at all

Our employees enjoy an array of benefits, including the following:

Health, Dental, and Vision Plan

GreyStone Pension/Retirement Plan and 401(k) Plan

Short and Long Term Disability

GreyStone University

Attractive Leave Plan with paid holidays and paid time off

Tuition Reimbursement

Life Insurance

Accidental Death and Dismemberment Insurance

Health Savings Account & Flexible Spending Account options

Employee Assistance Program