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Eversource Energy Manager, Electric Service (System Dispatch) in Dorchester, Massachusetts

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Electric System Operations Center Manager for sub-transmission (system) System Operations Control Desk that manages distribution station assets, DSS supply lines, network feeders, and SNV/TNV grids. This position is primarily responsible for coordinating work performed on the electric distribution system and response to customer outage restoration. This position oversees a highly skilled system operations dispatch personnel at energy management/service centers on a 24 hour, 7-day per week basis. This position also requires frequent off-hour interactions with staff and other stakeholders.

Essential Functions:

  • Assists with the establishment of, and monitors, goals, policies, plans, standards, performance objectives and budget for the Electric Service process. Analyzes and recommends resource levels to plan, develop and implement policies and practices. Monitors operating and financial objectives and ensures alignment with organization and corporate goals.
  • Develops System Operation Dispatch staff. Implements programs to ensure employees possess technical and behavioral skills required to support operating plans. Manages, selects, coaches and develops staff.
  • Coordinates the restoration efforts in collaboration with Electric Operations’ areas in the Operations Organization.
  • Assists in the development and implementation of best practices to achieve efficient and effective transmission and distribution system operations and dispatch. Assists in the planning and implementation of technological enhancements for the Energy Management Centers.
  • Monitors system conditions and loading, pool coordination, safety clearance support, event notification and reporting and coordination of activities in support of the Operations and Restoration processes.
  • Communicates with customers, communities, executives and other stakeholders in regards to system conditions and restoration efforts.
  • Manages the System Emergency Preparedness activities jointly with other Electric Operations managers, including operating, tagging and work practices and standards

Essential Functions:

  • Assists with the establishment of, and monitors, goals, policies, plans, standards, performance objectives and budget for the Electric Service process. Analyzes and recommends resource levels to plan, develop and implement policies and practices. Monitors operating and financial objectives and ensures alignment with organization and corporate goals.
  • Develops dispatch/trouble staff. Implements programs to ensure employees possess technical and behavioral skills required to support operating plans. Manages, selects, coaches and develops staff.
  • Coordinates the restoration efforts in collaboration with Electric Operations’ areas in the Operations Organization.
  • Assists in the development and implementation of best practices to achieve efficient and effective transmission and distribution system operations and dispatch. Assists in the planning and implementation of technological enhancements for the Energy Management Centers.
  • Monitors system conditions and loading, pool coordination, safety clearance support, event notification and reporting and coordination of activities in support of the Operations and Restoration processes.
  • Communicates with customers, communities, executives and other stakeholders in regards to system conditions and restoration efforts.
  • Manages the System Emergency Preparedness activities jointly with other Electric Operations managers, including operating, tagging and work practices and standards.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

Requires a comprehensive understanding of the Company’s transmission and distribution network.

Education:

Requires a Bachelor of Science Degree in Engineering or related discipline or equivalent experience. MS in Engineering or MBA preferred.

Experience :

Ten (10) to twelve (12) years managing or supervising groups engaged intransmission/distributionor related activities. Demonstrated experience in working and communicating across functional boundaries, developing a union workforce and processmanagement.

Licenses & Certifications:

Working Conditions:

  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.

Mental Aspects :

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

  • Cascade and translate strategies into action plans.
  • Communicate goals and priorities (company, department, team); ensure line of sight
  • Driveaccountability/monitorprogress
  • Communicate, communicate, communicate

Build Trusting Relationships

  • Role model honesty and integrity in all communication and actions
  • Balance “getting results” with concern for individual needs
  • Have honest dialogue with employees; get to know them
  • Track commitments and follow-up

Manage and Develop People

  • Create individual development plans with direct reports
  • Set realistic performance objectives
  • Give ongoing, honest feedback; coach for success
  • Differentiate performance and provide rewards and recognition

Foster Teamwork and Cross-functional Collaboration

  • Surface and address competing goals
  • Encourage cooperation/remove obstacles between functions
  • Conductteambuilding/developmentprocesses
  • Encourage collaboration
  • Guide team in translating organizational goals into day-to-day work

Create a Diverse, Inclusive Workforce

  • Involve employees/seek input in decision making, on continuous improvement ideas and change
  • Diversify staff, where possible, in hiring/promotions
  • Seek opportunities to utilize diverse suppliers

Lead Change

  • Exhibit a “can-do” attitude to successfully develop and implement changes in strategy, priorities and work processes
  • Respond positively to new demands or circumstances
  • Act optimistically to influence others to embrace change

Focus on the Customer

  • Ensure that we have processes in place to deliver on our customer promise and provide superior customer service
  • Be a role model for the business on delivering superior customer service

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

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