DTE Energy Analyst - Cust Srvc Business Support in Detroit, Michigan
Analyst - Cust Srvc Business Support
Detroit, MI, US
Company: DTE Eng Corp Svcs LLC
Job ID: 1924
The future is bright at DTE Energy! We are one of the largest Fortune 500 diversified utilities in the United States with an aspiration to be the best-operated energy company in North America and a force for good in the communities we live and serve. We have businesses in 26 different states and are comprised of regulated utility and non-utility businesses. Our utility business provides electric and gas service to approximately 3 million customers. Our non-utility businesses include a diversified portfolio of energy related companies, ranging from gas storage and pipelines to renewable power development.
DTE Energy’s utility and non-utility businesses are poised for significant growth. We look forward to working with highly motivated and team-oriented individuals to energize our efforts of growing economically and environmentally.
Recently, DTE Energy has been recognized as an outstanding place to work and has received the following accolades:
Gallup Great Workplace Award for consecutive years
Civic 50 Award for corporate citizenship excellence
Indeed’s annual “50 Best Places to Work” award for two years running
Metropolitan Detroit’s 101 Best and Brightest Companies to work For
J.D. Power Customer Satisfaction Award
Professional Women’s Magazine/Black EOE Journal “Best of the Best”
Computerworld’s 100 Best Places to Work in IT
Best Employers for a Healthy Lifestyle Gold Award
Detroit Free Press Green Leaders Award
DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.
External Pre-Hire Assessment Required:Professional Pre-Hire Assessment
Responsible for providing data and metrics reporting and analytical support to Customer Service leadership, which includes interfacing with cross-functional leaders, coworkers, and customers in order to understand objective data requests and meet their needs using new and established modeling tools, computer-based applications, digital technology, and proven business models. In addition, uses continuous improvement methodologies to document business processes and identify related needs. Span of control (0) - this is an individual contributor role.
Extract, analyze, and prepare data for presentation to business unit leadership to aid in key decision-making activities. Conducts analysis such as statistical and financial analysis to derive insight and support business recommendations.
Define and document client requirements, training needs and supporting business cases.
Gather information, analyze, design, recommend and implement solutions in area of responsibility, which includes identifying and utilizing appropriate tools.
Provide assistance and participate in formal and informal presentations.
Provide planning and time estimates for own assignments.
Work as a team member, and utilize team building skills on multiple teams. Support multiple internal clients.
Works under general supervision and is self-directed.
Assists in driving overall continuous improvement philosophy and methodology that results in a continuous improvement culture within Customer Service.
Minimum Education & Experience Requirements
- Bachelor's degree and two years of prior experience performing similar responsibilities
Degree in a Business or Technology discipline
Course work of a quantitative nature
Proficiency in Excel and PowerPoint.
Ability to work as a team member supporting multiple clients.
Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.
Nearest Major Market:Detroit
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