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Xcel Energy IT Operations Supervisor Job in Denver, Colorado

Location(s): CO - Denver

Are you ready to take your leadership potential to the next level with a growing Fortune 500 company? Xcel Energy is at the leading edge of an industry that is changing quickly. We’re seeking dynamic, proven leaders to help guide us into this exciting energy future. If you’re looking to lead at a company that is committed to excellence, safety and environmental stewardship, with plenty of room to grow, consider a position at Xcel Energy. We also invest in our leaders. From specific programs for new and aspiring leaders to just-in-time resources to support the seasoned manager, we provide development for any stage of their career.

Position Summary

The IT Operations Supervisor is responsible for operational IT services pertaining to their respective domain. They will lead the team and oversee day to day activities of their assigned operation. They will coordinate cross-organizationally to support changes that impact their operation, and they serve as a coach and escalation point for their teams on outages and problems. They report operational risks, and support service restoration.

Essential Responsibilities

  • Operations Management: Maintain and enforce support procedures. Maintain IT knowledge base information. Oversee, measure and assess performance of services provided by the team. Report performance outcomes and risks, with recommended actions. Lead efforts to identify and deploy continuous process improvement. Serve as an escalation point for service and/or problem resolution. Forecast and manage expenses to budget.

  • Leadership: Lead and manage the performance and development of staff. Lead priorities and manage work performance of staff and managed contractors. Provide leadership as needed across multiple sites, and in alignment with Union or other contracts. Schedule resources to workload.

  • Service Lifecycle: Manage demand for services as it pertains to IT Strategic priorities. Work cross-organizationally to ensure Capital investments have proper engagement from the team for delivery and operation.

  • Subject Matter Expert: Provide expert working knowledge of respective domain to team. Stays abreast of industry and technology trends.

Minimum Requirements

  • Bachelor’s degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.

  • Two years of prior people leadership experience.

  • Five years of related functional experience.

  • Strong communication skills, effective with varying organizational levels and skill sets.

  • Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.

  • Knowledge of technical products within the operational domain.

  • Experience effectively managing system or equipment change deployment.

  • Demonstrated ability to handle multiple activities simultaneously.

  • Demonstrated ability to develop effective working relationships with diverse work groups.

  • Able to work in accordance with service operation schedules.

  • Familiarity with ITIL and/or other formal service management practices.

This position requires a behavioral assessment prior to being considered for an interview.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: CO - Denver || CO - Denver || United States (US) || Customer And Innovation || 56765:IT-Network Operations Center || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $77,000 to $109,666 per year

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Requisition Number: 37239

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at