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At AES, we’re accelerating the future of energy, together, and transforming the company for improved customer outcomes.

The Customer Communications Manager is responsible for developing integrated and critical communications plans to optimize AES Ohio’s customer programs and offerings. As we progress in our digital transition, we are engaging with our customers even more by enabling innovative technology that champions a two-way dialog. Customer communications will build trust and provide resources to simplify and personalize the experience of our customers.

The ideal candidate is an excellent, versatile writer and editor who has experience crafting communications for a number of different audiences in digital and traditional media. This person is a big picture problem solver who can help a wide variety of partners translate their goals into creative campaigns. This position reports to the Communications Leader.

Responsibilities :

Support the development, execution, and monitoring of integrated customer communications campaigns.

Build and handle editorial calendars

Build compelling and engaging content for a diverse customer audience.

Champion brand standards, ensure all messaging and communications are aligned.

Assist in managing AES Utilities social media accounts. Post relevant content and monitor and respond to inquiries and comments from customers in a timely manner.

Define and supervise metrics to assess efficiency of customer campaigns and marketing programs.

Lead the review process with internal customers including Legal and Compliance.

Collaborate with Customer Operations and IT teams to automate tasks, actions, and message delivery.

Monitor customer successes and creating compelling customer case studies.

Provide support for crisis communications.

Qualifications:

• BA or BS with 5 to 7 years of meaningful experience.

• Outstanding communications skills with the ability to multitask and prioritize across multiple projects with urgent deadlines.

• Prior experience in digital marketing, CRM, leading and creating email marketing programs, database marketing, advanced analytics and consumer segmentation, consumer insights, multi-channel marketing and client relationship building desired.

• Strong project management skills.

• Experience writing for digital channels and social media.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Accelerating the future of energy, together

Our people are our energy and have transformed AES into the type of energy company that the world needs today and in the future. Coming from all walks of life, our people share a passion for improving lives by advancing the energy sector through innovation, collaboration and action.

We are working in an industry that requires new thinking and ways of working together to create solutions that are both economically and environmentally viable, not just one or the other.

We are looking for passionate people to join us in our mission to accelerate the future of energy.

Are you ready to join us? www.aes.com/careers