AES United States Customer Service Representative Part Time / Full Time in Dayton, Ohio

At AES, we raise the quality of life around the world by changing the way energy works. Everyone makes an impact every day in our small, global teams. Apply here to start an extraordinary career today.

Job Description

IMPORTANT NOTE: Dayton Power & Light Company communicates to applicants by email. Therefore, it is important to check your email frequently as a timely response may be required. Please also be sure to check your spam/junk folder as emails from our system are sometimes routed to spam/junk. We strongly recommend that you complete the “Candidate Home” profile feature when you apply for this position.


Training Classes Begin: September 10th, 2018

QUALIFICATIONS:

  • A high school diploma or equivalent is required

  • Prior experience in a call center environment is preferred but not required (bi-lingual is a plus)

  • Must pass a Customer Service Representative test, including keyboarding, computer fluency and basic mathematics

  • Must be able to work flexible hours

  • Must successfully complete 5 weeks of paid training on a full time schedule (M-F, 8a-5p), with 100% mandatory attendance

  • Must pass a comprehensive background check as well as a physical and drug screen

RESPONSIBILITIES:

  • All In-bound calls - No sales calls or cold calls!

  • Must be able to deal courteously and effectively with customers and other employees.

  • Assist customers with credit transactions, process customer service payments, provides extensions and/or makes payment arrangements in accordance with Company policy.

  • Maintain enthusiasm and professionalism while providing efficient and effective service to customers.

  • Continually strive to exceed customer expectations and meet performance standards which support the company vision.

  • Work towards excellent personal job performance through effective use of time, resources and energy.

  • Exceptional attendance, punctuality, and schedule adherence are essential.

  • Perform other duties that may be requested by authorized personnel.

IMPORTANT JOB INFORMATION:

  • Successful candidates must be available to work various schedules (a combination of 4 hour shifts and 8 hour shifts) required to meet the DP&L Customer Service business needs

  • Call center hours are Monday thru Friday, 8am to 5pm. Candidates hired may be scheduled during any of these hours.

  • Although the actual hours and schedule will vary from week to week, schedules are communicated months in advance to allow for planning around the schedule

  • Ongoing training and progressive responsibility

IMPORTANT REMINDER: Dayton Power and Light communicates to applicants by email. Therefore, it is important to check your email frequently as a timely response may be required. Please also be sure to check your spam folder as emails from our system are sometimes routed to spam. We strongly recommend that you complete the “Candidate Home” profile feature when you apply for this position.

AES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability or protected veteran status. E-Verify Notice: AES will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.

Create an extraordinary future.

AES people raise the quality of life in communities around the world – from bringing electricity to rural communities in El Salvador for the first time, to engineering battery storage that makes a clean energy future possible. That’s a 24/7 responsibility, so we work like a 10,500-person start-up – all in, full-on, in small, hyper-connected teams of people from different divisions, specialties and cultures.

We recognize and reward contribution from anyone, anywhere. The only limit to our influence and impact is our own commitment. We measure our careers by the difference we make to our communities, colleagues and families. So we care as much about how we act as what we do, at work and in life. We don’t just work at AES. We work for AES. We are AES.

Global Opportunities: www.aes.com/careers