Primary Job Duties and Responsibilities (Essential Job Function) The utility revenue specialist is responsible for performing and providing analysis on customer bill accounts to ensure accurate and timely billing. Responsibility includes creating and managing billing for residential, non-residential, and industrial gas and electric service accounts and calculating complex billing adjustments. Additionally, the position creates customer bills for non-service accounts, interval metering, complex metering installations, private generation, day-ahead pricing, and other complex billing scenarios. Typical Duties Analyze and interpret meter readings, current and historical usage patterns, and functions of different meter types to perform exception verification to ensure accurate billing. (30%) Assess meter data and customer account information to accurately bill MidAmerican Energy's specialized metering accounts, including private generation and unmetered services. Perform pre-bill and post-bill exception verification after manual review of the Customer Information System (CIS) and the MV90 metering system. Perform daily, manual verification of system calculations to ensure line-item charges are correct. Maintain database reports and customer desk files for all MV90 billed accounts. Create and issue specialized bills for claims and other non-service billing. (25%) Analyze accounts to determine evidence of irregular conditions, such as defective meters, incorrect meter assignments or unauthorized use of service. Accurately identify, investigate, analyze, and resolve complex billing or metering situations. Determine the root cause for synchronization failures between CSS and other billing systems or spreadsheets and corrects the problem in the appropriate application. Complete billing adjustment projects, issue related corrected bills, refund credits or back bills. Complete specialized billing adjustment requests received from other company personnel resulting from audits or other investigations. Ensure complete account documentation for internal and external audit trail and provide detailed explanation to customers including letters and spreadsheets. (25%) On a daily basis, manually review all new service connections to ensure accuracy of account specific details such as rate, revenue class, premise description and meter type. Resolve usage, tax, rate, or other billing issues to ensure accurate customer bills are being rendered. Annually perform manual investigation of all unmetered accounts in MidAmerican Energy's service territory. Perform account maintenance activities to ensure compliance with company policy, state, and federal regulations (10%) Respond to internal and external customer inquiries regarding billing calculations, budget billing, Illinois open market, recurring payment, rates, taxes, and other billing questions. Establish and manage customer's recurring payment plans. Work directly with state, city, or county officials to ensure the accurate implementation of franchise fees, municipal tax changes or boundary changes due to annexations. (5%) Identify bill print and system failures, particularly following any system or metering changes. Interface with internal and external stakeholders to determine the root cause for metering, taxing, or rate related issues. Research and prepare documentation for Human Performance events, escalated quality issues and for internal and external auditing purposes. (5%) Associate Degree in business, accounting, or other industry-related field. (Typically, three years of related, progressive work experience would be needed for candidates applying for this position who do not possess an associate degree.) Demonstrated proficiency in Microsoft Office Products (Outlook, Excel, Word, and Access). Demonstrated proficiency in the Customer Service System (CSS). Working knowledge of the applicable regulatory rules and regulations. Effective written and oral communication skills. Operational analytical and problem-solving skills. Employees must be able to perform the essential functions of the position, with or without an accommodation. We celebrate diversity, equity and inclusion, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Job: Customer Operations* *Organization: Customer Operations *Title: *Utility Revenue Specialist Location: IA-Davenport Requisition ID: 2300984