34907BR

Title:

Work Scheduling Asst - Work Scheduling Asst Senior

Job Description:

Assist in the work scheduling process by assigning jobs to line servicer personnel and providing customer assistance for an assigned area.

ESSENTIAL JOB FUNCTIONS

Under moderate to limited supervision:

1. Perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications.

2. Develop schedules for line servicer and technician appointments.

3. Communicate with customers and direct inquiries.

4. Support adherence to standard work scheduling policies and procedures.

5. Assist with outage management as needed.

6. Provide administrative support as needed.

Auto req ID:

34907BR

Relocation:

No

Location:

Columbus, OH

Job Type:

Full-Time

Job Category:

Administrative and Support Services

Minimum Requirements:

BASIC QUALIFICATIONS OF WORK SCHEDULING ASST

Education requirements

• High school diploma or GED required.

Work Experience

3 years of post high school experience in utilizing administrative procedures and office equipment or the equivalent, normally obtained by progression through the Work Scheduling Rep Assc classification.

Demonstrated proficiency with computers and computer programs, effective verbal and written communication skills required.

BASIC QUALIFICATIONS OF WORK SCHEDULING ASST SENIOR:

Education requirements

• High school diploma or GED required.

Work Experience

6 years of post high school experience in utilizing administrative procedures and office equipment or the equivalent, normally obtained by progression through the Work Scheduling Asst classification.

OTHER REQUIREMENTS:

1. Demonstrated proficiency with computers and computer programs, effective verbal and written communication skills required.

2. Basic knowledge of distribution operations and other departments within the AEP system preferred.

3. Ability to demonstrate the following skills and competencies: Organizational and analytic/problem solving skills; Prioritization skills; Customer Focus; and Teamwork.

4. Strong verbal and written communication skills.

5. Must be available for overtime when needed.

6. Occasional travel may be required.

Physical demand level is Sedentary

Work Designation:

Hybrid

Geographic Proximity:

Central Ohio

Equal Opportunity Employer | Minorities/Females/Disability/Vets