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American Electric Power Technology Manager (Enterprise Monitoring) REMOTE in Columbus, Ohio

31559BR

Title:

Technology Manager (Enterprise Monitoring) REMOTE

Job Description:

JOB DESIGNATION : Remote

DEPARTMENT : Enterprise Monitoring

JOB EXTENSION:

  • Responsible for creating an end to end monitoring practice for AEP including monitoring of key

infrastructure, application services and the entire customer experience.

  • Partnering with other engineering leaders to architect and scale a technology stack that provides real-time

production monitoring, instrumentation, and telemetry.

  • Selecting and implementing modern monitoring/telemetry tools to identify and assess issues related to

performance, quality, and reliability.

POSITION SUMMARY:

Responsible for the strategic direction of a technology domain, services, or process within a broader strategy of a Business Unit (BU) customer or technology functional area. Promotes and applies Technology processes and solutions to meet the needs and align with the strategies of that BU customer or technology functional area.

Responsible for directly managing and developing technology staff, building and sustaining collaborative relationships with operating companies, BUs, and technology teams. Lead the teams to complete projects and/or services and perform all technology work activities via efficient processes and effective use of resources.

Responsibilities include decision making, risk assessment, task prioritization/assignment/tracking, project assignment, employee development, performance feedback, motivation, team building, communication, planning, resource allocation, cost control, problem/issue/conflict resolution, customer service, and client relations. Decisions are guided by policies, procedures and business plans; receives guidance and oversight from senior manager.

ESSENTIAL JOB FUNCTIONS are listed below:

  • Build and foster strategic and effective business and/or technology peer relationships and represent the Technology organization when collaborating with operating companies and business unit leaders.

  • Provide safety leadership and compliance without exception; enhance a strong safety culture.

  • Promote a winning culture that is actively engaged, mutually supportive and high-performance oriented.

  • Provide corporate compliance leadership and accountability for NERC CIP, physical and cyber security, ethics, corporate policies, etc., without exception.

  • Ensure ongoing reliability of the technology infrastructure and business solutions.

  • Provide financial leadership, including strategic forecasting and planning; establish and manage departmental O&M and capital budgets in coordination with the plans of the Technology organization.

  • Develops diverse and inclusive teams (hiring, training, performance management, culture curation) that deliver world-class technology services with a focus on an efficient and intuitive customer experience. Provide training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities; ensure that all employees are well-trained, knowledgeable, enabled and focused on the success of the company.

  • Prioritize and direct area work activities, and optimize utilization of resources.

  • Manage resources to provide safe and timely service restoration during storms and other outages.

  • Lead and/or direct business continuity planning and disaster recovery for the Technology organization as needed.

Auto req ID:

31559BR

Relocation:

No

Location:

Columbus, OH

Job Type:

Full-Time

Job Category:

Information Technology

Minimum Requirements:

BASIC QUALIFICATIONS:

Education : Bachelor’s degree in computer science, engineering, business, or related technical field is required . An equivalent combination of education and related experience may be considered.

Experience : In addition to any experience required above, 8 or more years of technology experience ; 4-6 years of direct supervision experience preferred.

Required Experience:

  • (2-3) years leading a performance monitoring practice required. Experience establishing a practice is a plus.

  • Experience implementing performance monitoring tools that span the full customer experience required.

Preferred Experience:

  • Experience tying monitoring outcomes to action that proactively improve measurable technology stability.

  • Experience developing talent into site reliability engineers is preferred.

Physical demand level is Sedentary

Work Designation:

Remote

Equal Opportunity Employer | Minorities/Females/Disability/Vets

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