NiSource IT Analyst Job Family - Lead IT Analyst in Columbus, Ohio
Purpose: The IT Analyst Job Family, Service Governance, is responsible for the administration practices and procedures associated with the management of outsourced IT service provider contracts. This position reviews service provider proposals, identifies disparities and resolves basic issues with the service provider. The position also monitors outsourced IT service provider performance and compliance against contracts, identifies variances, and recommends corrective actions. This position may perform audits to ensure contract compliance and performance, and also collaborates with Corporate Finance to perform the analysis and reporting of the financial aspects of these services including value, trending, benchmarking and cost allocations across the business segments. The IT Analyst, Service Governance will facilitate input from legal resources to provide enterprise level direction on IT outsourced service provider contract relationships, scope, definition, implementation and compliance. This position is responsible for administration and assigned tasks related to:
Currency of IT service provider contracts, including amendments, changes, updates, contract documentation, and archival of contracts
Interpretation of IT service provider contracts for company executives and management
Audit notifications to IT service providers as related to the delivery of services
Issue management processes related to service provider contract compliance and quality
Order processing for any project requests and any contract change for new services related to outsourced service provider contracts
Contract compliance reviews for deliverables and obligations related to outsourced service provider agreements
Key IT supplier segmentation efforts based on company criticality model of strategic, leverage, collaboration and transactional suppliers
Administration of the outsource service provider governance model based on governance disciplines of relationship, performance, contract and financials
Facilitation of cross technology tower risk/issue reviews and disputes
Key outcomes for success include:
Timely and accurate IT service provider contract amendments, changes, updates and associated documentation and archival
Timely and accurate interpretation and response regarding IT service provider contract and compliance matters
Timely and accurate audit notifications to IT service providers
Timely and accurate issue resolution process for IT service provider contract related issues
Timely and accurate IT service provider orders for new projects
Timely and accurate contract changes for new IT services
Timely and accurate compliance reviews related to deliverables and obligations pertaining to IT service provider contracts
Timely and accurate key IT supplier segmentation efforts based on strategic, leverage, collaboration and transactional type suppliers
Successful delivery of IT Services per agreed to SLAs/OLAs and/or dispute resolution
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.By applying, you may be considered for other job opportunities.
For immediate consideration, please apply on-line at careers.nisource.com before March 22nd!
Job Family: Information Technology