Job Summary

Oversee Damage Prevention company-wide strategy, Public Awareness, 811 Ticket Management and Screening, and Damage Recovery

Achieve Industry Leading Safety Culture and Performance

Establish priorities and develop programs to implement value-added damage prevention, screening and recovery

Establish operating responsibilities/expectations for the technical staff, and implements initiatives that ensure compliance with state and federal regulatory agency requirements

Drives industry efforts to enhance damage prevention best practices

Establish and manage Operations budgets to meet strategic objectives

Fosters the necessary environment to achieve top-tier customer satisfaction and brand perception

Supports the development and enhancement of industry leading risk modeling capabilities for damage prevention efforts

Leads the innovative strategies associated with public awareness for NiSource

Essential Functions

• Create an environment that encourages disclosure, engagement of others and mutual accountability for safety

• Leads and directs cross functional teams to develop and continuously evaluate high value damage prevention strategies across the NiSource footprint

• Provides strong leadership for the establishment of meaningful and actionable performance measurements required to monitor and track damage prevention performance

• Establish and manage implementation plans for objectives and goals related to routing and screening of state one call tickets, the investigation, billing and recovery of facility damages, records enhancement of NiSource’s facility asset location and attribution records

• Serves as an internal and external industry expert on damage prevention and public awareness efforts

• Champions industry engagement, including but not limited to peer reviews, technical papers, and industry lessons learned sharing

• Responsible for direction of the Public Safety Awareness and overall Public Awareness RP1162 Compliance including enhanced public awareness programs and activities and RP1185 guidance and stakeholder engagement

• Provides direction and execution of our Core Four Responsibilities, where all employees• follow processes and procedures,• identify and report risks,• continually improve processes and procedures and• identify and proactively

• Asks for input, initiating conversations about risk and encouraging use of the Corrective Action Program

• Hosts routine touchpoints such as daily or weekly huddles for discussion and information-sharing

• Discusses new information, checking for understanding and reinforcing until habits form

• Leads conversations after sharing information, soliciting feedback and inviting questions and concerns

• Leads diverse team of qualified individuals with authority to hire, terminate, promote, demote, coach, develop and performance manage.

Required Qualifications For Position

• Bachelor's Degree in Business or equivalent work experience

• Minimum of five (5) years of experience in strategy, planning, operations, finance, legal, regulatory or related functional area

• Broad experience in business case development on strategic work along with evaluation of impact analysis post implementation

• Experience with building organizational talent and structure for operations and strategy development

• Attention to detail and timing is a must

• Proven to deliver and develop on basic financial acumen

• Strong oral and written communication skills

• Demonstrated strategic analytical thinking and skills

• Strong leadership skills

• Knowledge of how to analyze business problems

• Self-directed

• Ability to collaborate with all levels of the organization

• Strong business and/or financial acumen

• Advanced proficiency in MS-Office, especially PowerPoint and Excel

• Knowledge of Utility Operations (i.e. gas, electric, construction, engineering)

• Knowledge of the damage prevention process (i.e. one call and safe digging laws)

Preferred Additional Qualifications for Position

• Advanced degree in Business Administration, Finance, Operations Management, Information Systems or equivalent work experience

• Bachelor's Degree Graduate from a four year ABET accredited program with a Bachelor of Science in Engineering or four year ABET accredited program with a Bachelor of Science in Engineering Technology

• Six Sigma certificationUpon Hire

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

Salary Range*:

$155,400.00 - $233,100.00

*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience , as well as internal pay equity .

Posting Start Date:

2025-04-03

Posting End Date (if applicable):

2025-04-18

Please note that the job posting will close on the day before the posting end date.

At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers.

We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.