Telecommunications Technician I, II, or III

Location:

Columbus, NE, US, 68602-0499

Nebraska Public Power District (NPPD) has an immediate opening for a Telecommunications Technician I, II, or III located at the Columbus General Office in Columbus , Nebraska . This position will remain open until filled, or through June 2, 2024, at 11:59 p.m. Central Time.

This position will report to Paul Sanders, the Telecom O&M Supervisor.

Position Summary

Telecommunications Technician I

Entry Level technician position in a multi-level technical position structure. Incumbent demonstrates and applies basic competence in telecommunication systems installation, operation, and maintenance activities as applicable to NPPD’s telecommunications system.

Telecommunications Technician II

Journey level skilled technician position in a multi-level technical position structure. Incumbent demonstrates and applies broad-based technical competence in telecommunication systems installation, operations, maintenance, and trouble-shooting activities as applicable to NPPD’s telecommunication systems. The incumbent also demonstrates and applies advanced technical expertise at a detailed level in at least three of NPPD’s telecommunications system disciplines serving as technical expert for installation, operations, maintenance and troubleshooting of same. Progression to this level is based on employee’s mastery and application of required skills.

Telecommunications Technician III

Highest level technician position in a multi-level technical position structure. The incumbent demonstrates and applies advanced technical expertise at a detailed level in at least two of NPPD’s telecommunication system disciplines: serving as technical expert for installation, operations, maintenance, and troubleshooting of same, masters two disciplines at the expert systems level and serves as technical advisor and management liaison in several of NPPD’s telecommunications system disciplines. Progression to this level is based on employee’s mastery and application of required skills.

Education, Training and Experience

Telecommunications Technician I

Associate degree in electronics or equivalent military education/experience is required.

Previous telecommunications equipment operations and maintenance experience is desired but not required.

Must demonstrate understanding of basic electrical/electronic theory, the ability to read and understand schematics, the ability to effectively use test equipment used in telecommunications systems and the ability to effectively troubleshoot electronic circuits.

Telecommunications Technician II

Associate degree in electronics or equivalent military education/experience is required.

Must have passed the oral, written, and practical skills testing for Technician Level I of NPPD's Telecommunications Technician Progression Program OR have a minimum of 3 years of equivalent work experience.

Telecommunications Technician III

Associate degree in electronics or equivalent military education/experience is required.

Must have passed the oral, written, and practical skills testing for Technician Level II of NPPD's Telecommunications Technician Progression Program OR have a minimum of 5 years of equivalent work experience.

Progression to Level Ill Technician is based on employee's demonstration of advanced skills as outlined in Level Ill Technician requirements.

Experience

Strong skill set and hands-on experience in Cisco routing, switching, and CUCM preferred.

Licenses and/or Certifications

None

Essential Duties & Responsibilities

Telecommunications Technician I

Completing work assignments and working with internal and external customers to satisfy their requirements. SAP reporting and authorization processes along with general telecommunication reporting and tracking requirements.

Installation, troubleshooting, repair, testing and general maintenance of telecommunication systems.

Applies skills and knowledge acquired through technical training to perform tasks and resolve issues associated with telecommunications systems and equipment.

Responds to customer service requests in a timely manner. Resolves stated problems or issues to the customer’s satisfaction.

Must be able to travel, be on call, and be available for work on short notice as needed.

Essential Duties & Responsibilities (Continued)

Telecommunications Technician II

Performs all duties of a Telecommunications Technician I.

Performs detailed operation and maintenance work in three of the seven disciplines: Data Networking, Land Mobile Radio, Piloted Relaying, Network Channels, Microwave Radio, Fiber, Telephony.

Assists Technician Level I personnel in all work requirements where experienced technical skills are needed. Provides technical support to engineering groups (Telecommunications and TSE). Performs all preventative maintenance plans for systems in the qualified disciplines.

Installation, troubleshooting, repair, testing and general maintenance of telecommunication systems.

Applies skills and knowledge acquired through technical training to perform tasks and resolve issues associated with telecommunication systems and equipment. Serves as technical resource to other technicians.

Responds to customer service requests in a timely manner. Is effective in interviewing and probing techniques necessary to identify problems, determining root cause, and applying required corrective action. Resolves problems or issues to the customer’s satisfaction. Counsels customers on issues of a technical nature.

Must be able to travel, be on call, and be available for work on short notice as needed.

Works within SAP reporting and authorization processes and general telecommunication reporting and tracking requirements to perform daily work routines. Advises other technicians regarding the same.

Essential Duties and Responsibilities

Telecommunications Technician III

Performs all duties of a Telecommunications Technician I and II.

Performs detailed operation and maintenance work in two of the seven disciplines: Data Networking, Land Mobile Radio, Piloted Relaying, Network Channels, Microwave Radio, Fiber, Telephony; and expert work in two of the disciplines. Assists Level I and II Technician personnel in all work requirements where experienced/expert technical skills are needed.

Installation, troubleshooting, repair, testing and general maintenance of telecommunication systems.

Applies skills and knowledge acquired through technical training to perform tasks and resolve issues associated with telecommunication systems and equipment. Serves as technical consultant and advisor to other technicians. Collaborates with management on technical and strategic issues regarding telecommunications.

Responds to customer service requests in a timely manner. Is effective in interviewing and probing techniques necessary to identify problems, determining root cause, and applying required corrective action. Resolves problems or issues to the customer’s satisfaction. Counsels and advises customers and telecommunication department management on issues of a technical nature.

Must be able to travel, be on call, and be available for work on short notice as needed.

Works within SAP reporting and authorization processes and general telecommunication reporting and tracking requirements to perform daily work routines. Advises other technicians regarding the same.

Accountable for other duties as assigned.

Core Competencies

Customer Focus

Employees & Teamwork/Diversity & Inclusion

Integrity/Excellence

Public Service/Environmental Stewardship

Safety

Salary Information - Nebraska Public Power District offers a competitive starting salary with opportunities for growth. In addition to the base salary range listed below, NPPD employees may also be eligible for our Annual Incentive Program (AIP) that may supplement total compensation at a level above and beyond the stated salary range. Successful applicants will be provided more information regarding the incentive program at the time of an interview.

Pay Grade - 11 Hourly

Typical Pay Grade Starting Salary Range: $31.25 - $39.07

Pay Grade - 12 Hourly

Typical Pay Grade Starting Salary Range: $35.22 - $44.03

Pay Grade - 13 Hourly

Typical Pay Grade Starting Salary Range: $39.50 - $49.38

Travel Required: Up to 25% (With no or minimal overnight stays, less than 3 per month, typically within state of Nebraska) Travel required may fluctuate by business need. This is an estimate and will be discussed further with candidates that receive an interview.

Nebraska Public Power District offers a competitive starting salary and an excellent benefits package including medical and dental insurance, 401K retirement plan, paid holidays, paid vacation, paid medical, training opportunities and more.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at Nebraska Public Power District.

Nebraska Public Power District is an Equal Opportunity Employer

We are an Equal Opportunity Employer who values the contributions of its diverse work force. We are only legally able to hire persons who are 1) a United States citizen or national, 2) a lawful permanent resident of the United States, or 3) an alien legally authorized to work in the United States.

Hiring Philosophy (https://www.nppd.com/careers/hiring-philosophy)

Know Your Rights

E-Verify Participant (https://docs.nppd.com/EVerifyParticipant.pdf)

Right to Work

FMLA (https://docs.nppd.com/FMLA_Poster.pdf)

Pay Transparency Nondiscrimination Provision