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Colorado Springs Utilities Identity and Access Management (IT) Portfolio Supervisor in Colorado Springs, Colorado

Identity and Access Management (IT) Portfolio Supervisor

Job Type: Supervisor/Manager

Pay Range $103,542 to $129,417

Location Colorado Springs, CO

Posting Close Date 8/26/19

Identity and Access Management (IT) Portfolio Supervisor

Colorado Springs Utilities is hiring an Authorization Portfolio Information Technology Supervisor who will be responsible for managing and supporting the Information Technology authorization portfolio and related technologies. In this position you will be leading a technical team, who support and administer critical information systems providing both electronic and physical access to our vital resources. In this role, you will develop solutions, manage portfolio intake, provide systems analysis and plan and execute major system releases.

If you are someone who has a deep understanding of both premise based and externally hosted cloud based authentication, authorization and physical access technologies, we want to hear from you! This position will provide you with a unique opportunity to bridge the physical and electronic access domains through the establishment of an identity management and authorization portfolio.

Key Responsibilities:

  • Ensure key customer and operational metrics are met and business value is achieved through the maintenance and lifecycle support of the Customer Information Technology application suite

  • Manage technology service levels and conduct regular service level reviews with business technology owners

  • Collaborate with business owners and stakeholders to capture incoming work requests, prioritize, conduct resource planning, and manage work in progress

  • Negotiate contracts, manage vendors and budget, provide strategic direction for system upgrades, roadmaps, application lifecycle and system implementations for assigned applications

  • Develop robust portfolio management plans and conduct strategic workforce planning to achieve the organizational mission, goals and desired performance measures

  • Lead the development of disaster recovery planning, coordinate tests and document results

  • Provide coaching, mentorship, develop training plans, and evaluate the performance of assigned staff; establish performance requirements and personal development targets; monitor performance and provide coaching for improvement

  • Ensure consistent and cost-effective delivery of technology projects and systems and confirm alignment with business processes and policies

  • Provide expertise and assistance to the business process owners for assigned applications

  • Provide support and formal response on applicable technology audits

  • Analyze and recommend process improvements for resource assignments, work in progress, and support requirements

  • Supports and/or leads enterprise level initiatives

  • Ensure portfolio support for critical applications, 24X7

What will it take to be successful in this position? Most people in this role will have about three to five years’ experience in a leadership role within a technology related function. A bachelor’s degree in Information Systems, Computer Science or closely related field (or an equivalent combination of education and experience) and ITIL Certification is preferred.

Additionally, the ideal candidate should demonstrate knowledge and experience with the following:

  • Understanding of the Identity Management landscape and related toolsets, key performance indicators to support business performance and criticality of supporting technologies

  • Direct experience in ITIL and Change Management, Release Management Processes

  • Project management

  • Working knowledge of structure and behavior of standard programming languages, cloud based software concepts and the systems development life cycle

  • A deep understanding of systems analysis and requirements gathering

What a career at Colorado Springs Utilities can offer you…

Nestled at the base of the Rocky Mountains, Colorado Springs is the perfect blend of mountain and city living. Colorado Springs boasts breath-taking scenery, abundant recreation activities, and diverse populations. With the recent spotlight on energy in our country, energy careers are on the fast track. At Colorado Springs Utilities, we continue to innovate by using state-of-the-art technology. Our employees enjoy the satisfaction of fulfilling work that impacts our citizen owners and community daily.

  • As a community-owned enterprise for over 100 years, we offer the stability of providing a required service and commodity for our community.

  • We are a diverse team of professionals who take pride in delivering exceptional service to our community through new and innovative technologies.

  • We understand employees have competing priorities. That is why we have created an environment which embraces teamwork and flexibility.

Join a diverse team of high performers who take pride in delivering exceptional service to our community and tap into the power of your potential!

All postings will close at 11:59pm on the Posting Close Date. Candidates must apply for the position prior to this date and time. If the Posting Close Date is blank, the position will remain open until filled . Actual starting pay will be determined at the time of offer based on the experience, education, and training of the successful candidate.

Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation or gender identity. Affirmative Action is Colorado Springs Utilities’ effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.

Accessibility Accommodations . If you are an individual with a disability or disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at accessibility@csu.org or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes.

E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/ . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.

Colorado Springs Utilities does not sponsor work visas. All eligible applicants must be currently authorized to work in the United States on a full-time basis.

Job Type: Supervisor/Manager

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