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Colorado Springs Utilities Applications Specialist - Intermediate in Colorado Springs, Colorado

Applications Specialist - Intermediate

Job Type: Information Technology

Pay Range $70,000 to $87,300

Location Colorado Springs, CO

Date First Posted 10/29/21

Applications Specialist - Intermediate

We understand employees have competing priorities, and although this position is a non-remote, on-site role , we have created an environment which embraces teamwork, flexibility and work-life balance.

Who We Are:

Colorado Springs Utilities, as a four services provider, gives you an experience unmatched by other utility companies. We strive daily to stay ahead of the business curve with our established priority to continually update and incorporate state-of-the-art technology and endeavor to provide a work culture dedicated to innovation, collaboration, and synergy.

Nestled at the base of the Rocky Mountains, Colorado Springs is the perfect blend of mountain and city living. With over 300 days of sunshine a year, you will enjoy nature at its finest. From snowboarding to biking to theater to community service to food and wine festivals, Colorado Springs offers something for everyone. Colorado Springs is the third most desired place to live in the United States (according to U.S. News & World Report, 2019). Want to know more about Colorado Springs? Colorado Springs-Live Here! (

Colorado Springs Utilities is looking to hire an Applications Specialist Intermediate level to join our team. In this job, you will support our technology solutions through maintenance and support troubleshooting of both in-house developed and Commercial off-the-shelf systems (COTS) deployed on site and in public and private clouds. Key application systems supported by this position include the Human Resources and Financial system, Asset and Work Management System, and a variety of applications supporting utility operations and engineering.

Typically, the Intermediate will be expected to work semi-autonomously on moderate to complex incidents, problems, and projects. Possess knowledge and breadth of experience in supporting multiple applications of varying technologies. They are expected to run minor software upgrades with minimal direction leveraging internal and external resources.

Key Areas of Focus:

  • Create, maintain, and monitor applications and/or programs and ensures proper functionality and system reliability

  • Work directly with requestors and stakeholders on incident resolutions and change request

  • Maintain data integrity within applications including conducting and supporting audits

  • Troubleshoot and diagnose software and database issues

  • Analyze customer requests by gathering data requirements and determining solutions for application development and report writing

  • Perform research on technical software and related questions

  • Provision, configure, tests, monitor, troubleshoot, maintain, and support upgrades for applications/solutions

  • SME for application use, functional support, and required business capabilities

  • Researches, identifies, and resolves operating problems

  • Reviews, analyzes, and matches the functional capabilities of information systems to business requirements

  • Plan, create, improve, and maintain procedures and documentation related to administration of software applications, system and architecture design, implementation and back-out plans, user management, and system release management

  • Rotational On-Call support of mission-critical applications 7x24 may be required

  • Coordinates with vendor support for issue resolutions, patching, system upgrades, and release management

  • Managing small application related projects to include requirements gathering and assessment, high level design, effort estimations and ROI analysis

Who you are… The ideal candidate will offer 5 or more years of progressive experience working as an analyst supporting multiple applications in technology-oriented environments; minimally 2+ years; experience in applications or related programming or support area. A bachelor’s degree in Information Systems, Computer Science, or closely related field of study (or an equivalent combination of education and experience). System monitoring tools and techniques, experience administering and supporting Asset/Work Management and AutoCAD systems, IIBA or PMI BSA certification, and ITIL Certification are highly preferred for this role.

Additionally, skills and abilities in these areas:

  • Successfully prioritize service issues based on multiple competing objectives while multitasking

  • Effectively communicate with team members & customers with excellent verbal and written communication skills

  • Organized, detail oriented and self-motivated with strong customer relationship skills

  • Willingness and commitment to ongoing learning and self-development

  • Excellent troubleshooting skills, analytical skills, and critical thinking for solving application issues

  • Technical aptitude –Excellent ability to learn, understand and then disseminate the information of a technical nature

The military job codes/duty codes most closely related to this role are: 251A, 255A, 25A, 25B, 25E 33S1, 33SX, 37A1, 37A4 6420, 6423, 7421, 7427, IT 681, 6673, 9934, 9975, 9985

What does this opportunity offer? This position is a growth-oriented role and offers you the opportunity to further develop your technical skillset and the potential for future career advancement. By supporting the vast number of applications within the Utilities Industry, there will be ample opportunity to experience different technologies every day. It will reward you with intellectually challenging work, including complex professional level application implementation, integration, and support of mission-critical business infrastructure systems.

This position offers relocation assistance.

What a career at Colorado Springs Utilities can offer you

  • The ability to stay ahead of the business curve with our established priority to continually update and incorporate state-of-the-art technology.

  • The opportunity to work for a pioneer in providing four utility services in one enterprise with a 100-year reputation for integrity.

  • A work culture dedicated to innovation, collaboration, and synergy.

  • The stability vital for growth-oriented careers.

  • Colorado Springs Utilities offers a comprehensive benefits program to help you and your family protect your health and financial security.

  • Medical – Select from three medical plans including a Health Savings Account compatible plan

  • Voluntary Wellness Program – Earn incentives, gift cards, and gym membership reimbursements

  • Dental – Select from two plans including orthodontia coverage

  • Vision Insurance – Voluntary plan covering a full range of vision care services

  • Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses

  • Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses

  • Disability Insurance –Short-Term and Long-Term coverage provides income replacement for illness or injury

  • Life Insurance – Term life coverage with the option to purchase supplemental coverage

  • Paid Time Off – vacation, personal leave, sick leave, holidays, jury and bereavement

  • Vacation Buy – Purchase additional vacation time

  • Pension – Colorado PERA retirement plan funded by both employees and the organization.

  • Retirement Saving Programs - Supplement your pension with PERA 401(k) or PERA Roth 401(k), ICMA Roth IRA, ICMA 457 or 457 Roth plan

  • Educational Assistance – Financial assistance for qualifying courses

  • Additional Benefits - Employee Assistance Program, and Long-Term Care Insurance


  • All positions will be posted for a minimum of 5 calendar days.

  • Starting pay will be determined at the time of offer based on the experience, education, and training of the successful candidate.

  • Colorado Springs Utilities does not sponsor work visas of any kind (including but not limited to F-1, H-1B, or TN visas). Eligible applicants must be authorized to work in the United States.

Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation, or gender identity. Affirmative Action is Colorado Springs Utilities’ effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.

For more information regarding applicant rights, visit

Accessibility Accommodations . If you are an individual with a disability or disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes.

E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.

Have a question? If you have a question about a position or need assistance from a recruiter, email us at or call 719-668-7500.

Job Type: Information Technology