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WEC Energy Group Operations Manager in Cloquet, Minnesota

Operations Manager

Minnesota Energy Resources Corp , a subsidiary of WEC Energy Group, is seeking an Operations Manager in our Cloquet, Minnesota location.

Job Summary

The Operations Manager is responsible for various field operational activities in Customer Operations. These activities vary depending on their assignment but could include: managing gas construction and maintenance activities and providing direct supervision of the gas supervisory staff in an Area; identifying and implementing strategic direction and best practices in Customer Operations relating to field operations and resource management including the scheduling of work (internal/external) and the strategic management of the contracted workforce. In all cases the main focus of the Operations Manager is operational safety, customer satisfaction, financial accountability and resource management.

In addition, the Operations Manager may be called on to perform other roles including: Incident Commander; Company Resource Manager; Area Restoration Director and Utility Mutual Assistance Coordinator.

Job Responsibilities

  • Ensure that all work is performed according to safety rules, work procedures and construction standards and according to the engineered design

  • Ensure the safe operation of our distribution facilities and maintain prompt response to emergencies

  • Ensure Customer Satisfaction goals are met and customer concerns are addressed promptly related to construction activities

  • Ensure work force is effectively trained so as to develop employee skills as well as meet all legal requirements for training

  • Manage and promote the ServiceChoice product line to meet ROE objectives.

  • Provide direct reports with training and work experience opportunities necessary to ensure personal success.

  • Monitor and manage workload and schedule to meet required by dates. Work with all areas to share resources as necessary.

  • Develop and implement innovative construction and maintenance practices to reduce costs and improve efficiency

  • Ensure effective management of construction contracts and contractors

  • Provide strategic direction for contracted labor resources

  • Provide direction and support to engineering, expediting and construction to achieve departmental and Area goals for on-time service installations, reliability and budgets

  • Provide oversight of work scheduling and resource allocation either globally or within an Area depending on assignment

  • Establish, monitor and manage key business process, metrics and cost controls to achieve construction and operational goals

  • Monitor, manage and control operational budgets to meet budgetary goals of Customer Operations and the Area

  • Develop and implement staffing plan

  • Provide leadership during escalated events (storms, outages, other emergency situations)

Minimum Qualifications

  • Bachelor’s degree in a relevant discipline is desired. In lieu of a degree, a minimum of five years of electric/gas distribution construction and maintenance experience in a leadership role is required.

  • 5+ years of supervisory experience and knowledge of field operations

End Date: 12/13/2021

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Learn more at Careers (

WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

EEO/AA policies and statements (


Cloquet, MN, US, 55720-1681

Company: Minnesota Energy Resources (MER)

Req ID: 716