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Duke Energy Products & Services Manager in Clearwater, Florida

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

This position is responsible for overseeing the management and operations of Residential Home Protection P&L driven plans and services. These services our offered in regions of the regulated and non-regulated footprint. Normal responsibilities include the development of products for a portfolio approach to drive customer satisfaction and profitability. This position collaborates with cross functional teams and provides leadership and guidance to others without having formal management or supervision responsibilities. Products and Services Managers are innovative leaders that drive the program performance enhancements by coordinating efforts with stakeholders that lead to short- and long-term benefits. The position will work closely with internal and external teams to successfully manage the daily operations and strategy for long-term growth.


50%: Program Management & Operations

  • Develop product, program and service enhancements to improve market effectiveness by participating in Product Development initiatives which includes giving direction to others to ensure that customer needs are satisfied and programs meet financial goals.

  • Identify and implement promotional strategies and expand offers to other jurisdictions as appropriate.

  • Produce creative and compelling marketing materials and pitch presentations that convey a unified message and vision.

  • Develop and execute exit strategies for non-performing/underperforming programs.

  • Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings. Measure and analyze performance to lower cost per acquisition.

  • Capture and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments.

  • Evaluative key performance indicators that provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance.

  • Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results.

  • Analyze and understand market research results. Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources.

  • Develop campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.

  • Create mutually beneficial internal relationships by effectively communicating program/market plans and performance results.

25%: Reporting and Analysis

  • Standardize programs across all jurisdictions where business justification exists.

  • Deliver on expected P&L , financial growth targets, customer satisfaction scores and regulatory objectives for products, programs & services

  • Develop, communicate and execute long-term/ annual program plans, market and segment plans to deliver financial results in total and for each jurisdiction

  • Deliver plans within capital and O&M budget.

  • Understand and interpret reports and adequately represent program related areas.

  • Represent company as Duke Energy in addressing elevated customer complaint resolution, disputes, and other customer requests.

  • Review work processes within assigned programs and implement as required.

15%: Communication & Relationships

  • Develop/maintain a productive business relationship with the external program support vendors.

  • Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders

  • Conduct frequent face-to-face meetings and conference calls with vendor to monitor performance, identify issues and adjust to changing conditions.

  • Ensure that electronic interfaces with Duke Energy is secure, near real time and accurate.

  • Manage and modify contractual obligations for the program.

5%: Other

  • Direct the development of performance goals and tracking systems to monitor program analytics, customer satisfaction and earnings growth goals.

  • Develop, communicate, execute and adjust market plans to achieve at least top quartile satisfaction targets.

    Basic/Required Qualifications

Bachelor's degree in Business, Finance, Engineering, Marketing and 2 plus years work related experience OR

HS/GED and 9 plus years work related experience in lieu of a degree and 2 plus years work related experience.

Desired Experience

Master's degree in Business, Engineering or Marketing


Additional Preferred Qualifications

  • Proficient in Microsoft Office software tools.

  • Proven project management skills.

  • Demonstrated ability to learn new systems.

  • Experience successfully working in a team environment to achieve shared goals.

  • Experience working in utility regulatory environment

  • Comprehensive financial and business acumen

  • Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development

  • Facility management, product management, program management, energy management, project management or process management experience.

  • Demonstrated experience in change management, process integration and implementation and supervisory or management experience

  • Business operation experience

  • Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy

Travel Requirements


Relocation Assistance Provided (as applicable) No

Represented/Union Position No

Visa Sponsored Position No

Posting Expiration Date

Monday, January 31, 2022

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.

Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives.

Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.

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