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WEC Energy Group Dispatcher in Chicago, Illinois

Dispatcher

WEC Business Services LLC , a subsidiary of WEC Energy Group, is seeking 3 Dispatcher at our Chicago Traning Center

Job Responsibilities

  • The Dispatcher is responsible for the assignment of emergency and non-emergency gas service orders to field technicians at both Peoples Gas and North Shore Gas Companies. These include gas leaks, carbon monoxide calls, explosions, fires and No Gas complaints.

  • This position is responsible for providing critical gas facility information as well as customer information to Service and Distribution Department field technicians at both PGL and NSG.

  • The Dispatcher will conduct well being checks on field employees and request assistance from private security firm as well as Police and Fire Departments to ensure the safety of our employees and customers.

  • The Dispatcher uses multiple computer systems and communicates with field technicians via radio console and telephone.

  • The position works a rotating shift schedule which includes days, evenings, overnights, weekends and holidays.

  • The Dispatcher must work with minimal supervision and be able to multi task during periods of high call volume.

  • Overtime is mandatory based on departmental needs

Minimum Experience Required

  • High School Diploma, HSED, or GED

  • 3+ years Operations experience in the utility industry, emergency management, operational compliance or contact center environment.

  • 3+ years experience working with Microsoft applications

  • 3+ years Business related experience with customer interaction

Preferred Qualifications

  • 1+ years - Open C (emergency classification system and knowledge), PCAD, Navigate experience

  • Familiarity with city of Chicago street layout

End Date: 10/19/2021

Location: Chicago Training Center

WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

EEO/AA policies and statements (https://www.wecenergygroup.com/careers/equal-employment-opportunity.htm)

Location:

Chicago, IL, US, 60632

Company: WEC Energy Group (WEC)

Req ID: 301

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