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Job Summary:

The Sr Creative Service Specialist provides comprehensive consultative services for the development and production of print and direct mail communication materials ensuring successful project outcomes. This role requires a high level of expertise, autonomy, and problem-solving skills within the Print Support function.

This is the career/senior level of the job classification. A Sr Creative Specialist is expected to:

• Manage multiple work projects in various specialized areas with minimal supervision

• Oversee procurement of products and services aligned with Business Unit needs

• Have proficient skills to work independently, seeking guidance only for complex projects or issues

• Demonstrate expertise in relevant concepts and procedures

• Identify problems, develop solutions, and take action to resolve issues

Responsibilities:

Provides Expert Advice and Print Production Consultation

• Educate clients and stakeholders about Print Support Services, products and tools.

• Collaborate with clients and account managers to assess communication needs and define project requirements.

• Provide strategic guidance and recommend cost-effective communication products

• Advise designers on print and USPS specifications for design feasibility and postal compliance

• Consult and recommend production schedules that meet project specifications, print requirements, and adhere to USPS delivery standards.

• Recommend optimal direct mail solutions and strategies based on USPS regulations and client objectives

• Manage multiple projects concurrently with accountability for outcomes

• Collaborate with creative teams during client reviews to align concepts with production schedules.

• Proactively resolve production issues and provide expert consultation to clients and Corporate Communications

Development and Execution of Production and Delivery Plans for Communication Material

• Conduct thorough project analysis for scope, budget, and resource planning in alignment with project milestones

• Determine cost-effective production methods and collaborate with external vendors to obtain accurate project estimates.

• Assign projects to external vendors based on their capabilities, resources, and scheduling to ensure optimal project execution.

• Develop and communicate comprehensive production schedules that meet project objectives.

• Coordinate project execution and drive collaboration among creative teams, clients, and print vendors

• Facilitate proof reviews for and provide final production approval to vendors

• Provides accurate tracking information for mailings and collateral from external vendors

• Communicate and manage purchase order instructions to vendors for direct mail and template production

• Manage print vendor relationships to ensure adherence to schedules and budgets

Print Support Vendor Management

• Develop and maintain positive, professional relationships with external suppliers

• Address and resolve vendor issues related to service levels, quality, and costs, in compliance with established SLA’s

• Conduct quarterly vendor performance reviews

• Evaluate and select appropriate vendors based on bids

• Ensure timely processing and approval of invoices and purchase orders

• Ensure compliance with company policies, procedures and audit guidelines for all external purchases

• Ensure vendor compliance with accurate and timely data uploads for monthly reporting

• Perform annual audits of vendor contracts and spending

• Collaborate with Duke Energy Sourcing teams for RFIs and RFQs

Stays current on industry capabilities, processes, technology, and standards to deliver effective, competitive products and services

• Maintain up-to-date knowledge of USPS regulations, rates, and promotional programs

• Provide expert guidance on paper, inks, varnishes, specialty cuts, and finishing options to achieve desired outcomes

• Offer informed production recommendations based on press specifications and project requirements

• Consults with external vendors to stay informed on current print industry trends and advancements

• Ensure all projects adhere to established graphic and corporate identity standards.

• Educates teammates and peers about corporate brand standards and brand compliance as outlined by Corporate Communications.

• Contribute to continuous improvement by suggesting and implementing new processes for Print Support.

Basic/Required Qualifications:

• Bachelors degree in Business Administration, Marketing, Graphic Design, Communications

• Minimum 4 years related work experience

• In lieu of Bachelors degree(s) AND 4 year(s) related work experience listed above, High School/GED AND 8 year(s) related work experience

Desired Qualifications:

• Ability to lead cross-functional teams and drive process improvements

• Expertise in USPS regulations and print production requirements

• Mentoring and training abilities

• Strategic thinking skills

• In-depth knowledge of printing processes, direct mail strategies, and graphic design principles.

• Extensive experience in print production management

• Thorough knowledge of print industry standards and best practices

• Deep understanding of print support operations and their interdependencies

• Experience in delivering effective presentations to diverse audiences.

• Previous experience as a purchasing agent or procurement sourcing background

• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint, Power BI

• USPS Mail Design Professional (MDP) Certification

Working Conditions:

• Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.

• Charlotte-based Hybrid position

Specific Requirements:

• Strong communication and collaboration skills

• Strong analytical and problem-solving skills

• Independent work management and decision-making abilities

• Project management and multi-tasking abilities

• Proven negotiation skills

• Experience in vendor management

#LI-ZM1

#LI-Hybrid

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable) No

Represented/Union Position No

Visa Sponsored Position No

Posting Expiration Date

Wednesday, May 21, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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