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Position Summary

This role provides analytical and operational support for a centralized security operations center. Represent Duke Energy ESCC as the first point of contact for security events. Utilizes sophisticated security systems and technologies for intrusion analysis, subtle event detection, video analytics, and incident management. Requires ability to assess/investigate security events to determine associated threats and appropriate response. Conducts in-depth threat analyses and subsequent reporting to both internal and external stakeholders. Requires independent decision making in a high stress environment, and the ability to lead team to manage multiple priorities with consistent results. Performs complex analyses using a variety of automated and manual systems, and through communications with key internal and external entities. Assesses incoming threat streams to develop accurate conclusions on security events at monitored sites. Utilizes strong critical thinking skills to evaluate suspicious activities and pre-operational indicators occurring at or near company sites. Functions as a decision support for Console Operator personnel. Manages emergency notification procedures in accordance with company response plans. Manages multiple electronic access control systems to monitor and facilitate response for automated alarm systems. Works closely with law enforcement and government agencies to monitor the threat and provide the appropriate security response. Primary responsibility for responding to emergency contingencies for all company facilities. Ensures regulatory compliance for access control systems.

Responsibilities

• Works with Console Operators, construct accurate and detailed reports, proofread reports and alarm investigations. Assist in maintaining ESCC Workplace standards.

• Utilize sophisticated security systems and technologies for intrusion analysis, subtle event detection, video analytics, and incident management.

• Manages multiple electronic access control systems to monitor and facilitate response for automated alarm systems.

• Interacts with corporate investigators, law enforcement, and government agencies to monitor the threat and provide the appropriate security response. Provide input for ESCC team performance evaluations/coaching opportunities.

• Acts as shift lead when Supervisor is unavailable. Assist in developing or updating internal procedures.

Required/Basic Qualifications

• High School/GED degree

• In addition to required education, minimum five (5) years minimum related work experience

Preferred Qualifications

• Associates or Bachelors degree

• Certified Protection Professional certification

• Ability to professionally interact with, and present to, all levels of internal and external personnel

• Superior written and oral communication skills

• Strategic in nature with tactical abilities

• Excellent collaborator

• Flexible

• Previous experience in Security Operations Center, or large-scale dispatch operations

• Demonstrated proficiency on the following systems: Physical Access Control Systems (PACS), CCTV, Case Management tools, Microsoft Office Suite, and any other systems used by ESCC at the time of application

• Knowledge and experience dealing with issues associated with security at an energy company and issues associated with critical infrastructure protection

• Effective listening and clear communication skills and the ability to interact with external and/or internal customers in a professional, courteous, and empathetic manner

• Experience conducting basic interviews to determine facts, such as in a regulatory, law enforcement or security environment.

• Experience monitoring public incident/social media tools such as Dataminr, WorldAware or like tools/applications

• Ability to build trust and loyalty with customers, handle confidential information and act with integrity always

• Willingness to work in an environment that requires 100% phone/computer-based customer interaction

• Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations

• Driver’s license; must be able to pass drug screen and background check

• Ability to work a rotating shift work schedule as described in the General Job Information section (Days, Nights, Weekends, Mandatory Overtimes, Holidays)

Working Conditions

• Onsite Mobility Classification – Work will be performed at a designated company facility

#LI-RB1

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable) No

Represented/Union Position No

Visa Sponsored Position No

Posting Expiration Date

Monday, March 27, 2023

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.

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