Duke Energy Lead CSS Business Analyst in Charlotte, North Carolina
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
The Lead CSS Business Analyst will be a member of the Customer Connect Analytics & Reporting Team. This role will involve providing leadership, gathering and tracking of functional requirements and collaborating with the program team throughout the lifecycle of the program.
This role will also partner across the broader program team to complete deliverables and advance the program, particularly with the dependency management, integration development, change management, training, technical architecture and other delivery teams. This role presents a great opportunity to be on the forefront of the customer experience transformation at Duke Energy.
Customer Connect will consolidate four legacy billing systems into one customer service platform to deliver the universal experience customers expect. Internally, this multi-year program will positively impact our business by driving efficiencies, consistencies and insights. Externally, the Customer Connect platform will transform how we serve customers, providing them with the easy, personalized experience they expect from service providers. It’s the modernization we need. And the simplification customers deserve.
Customer Connect is a multi-release program that will implement the SAP product suite including: Hybris Cloud for Customer (C4C), Hybris Marketing, Hybris Commerce, Hybris Billing, HANA Analytics and ISU (on S4HANA). The program will be using a hybrid waterfall / agile methodology.
The successful applicant must possess previous experience with functional analysis, functional design and testing of system integrations. Demonstrate good written and verbal communications skills - with peers, customers and management; and exercise good situational judgment as it relates to troubleshooting problems.
Business Lead of functional analysis, functional design and testing of interfaces
Maintain traceability of integration requirements and artefacts
Collaborate with IT and business teams and identify interdependencies
Identify and escalate program issues / risks. Lead the resolution of complex issues
Promote documentation, traceability, and best practices for future state system operations
Contribute to a positive work environment where fellow employees work safely and efficiently
Adopt and model the safety guiding principles, maintaining productivity and focus, keeping management well informed of project deliverables and emerging issues/opportunities
Bachelor’s degree from a four-year college or university or 10 years of related experience in lieu of a degree
5 years of related experience in systems support, information technology, project management, or process improvement
Experience with projects or system support teams that have developed or maintained complex integrations between systems
Ability to learn/adapt quickly to a rapidly changing environment
Proficient in MS Office products – Word, Excel, PowerPoint, Visio, SharePoint
Experience in functional software development and knowledge of related methodologies
Excellent communication, negotiation and interpersonal skills
Experience in data/process analysis and problem solving
Project management, process improvement, and/or lead analyst experience
Familiar with the Customer business functions and related systems
Demonstrated success in leadership roles
Relocation Assistance Provided (as applicable)No
Visa Sponsored PositionNo
Posting Expiration Date
Thursday, July 5, 2018
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.
Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives.
Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.