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Duke Energy Lead CSS Business Analyst in Charlotte, North Carolina

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

This position is responsible for sales enablement and operational effectiveness on the Business Development Sales Team. This position is accountable for overall collaboration with key stakeholders, providing project expertise that delivers business excellence and cost benefits. Establishes and maintains strong working relationships across functional business units. Effectively motivates and challenges team members to continually improve performance levels of the organization. Champions effective change management and communication plans to ensure projects and/or enhancements are effectively deployed, fully adopted, and evaluated for delivery of desired business results. This position also provides business analysis and project management support including analyzing, designing, developing, and implementing business process improvement initiatives. Responsible for developing, managing, testing, and implementing business system changes and process improvements, to achieve team goals.


50%: Leads work assignments across the Business Development Sales Team

  • Leads and supports team members to execute projects as well as provide subject matter experts for critical business processes as needed across the team

  • Engages in business case development and assessment

  • Engages fellow employees in identifying opportunities that positively impact company projects by leveraging resources, processes and technologies

  • Supports implementation of project initiatives that deliver excellent customer service, while maintaining high levels of customer satisfaction and loyalty

  • Collaborates extensively with sponsors, key stakeholders and other operational subject matter experts to build comprehensive business requirements that support project management activities.

  • Leads resources to support leaders in achieving goals through process enhancements and projects

  • Supports and champions corporate business continuity and storm response as needed

  • Supports project governance and portfolio management standards (including project scoring methodology), PM discipline, and business case discipline

  • Engages and communicates effectively with fellow employees and key stakeholders in identifying opportunities that positively impact company financials by leveraging resources, processes, and technologies

  • Implements improvement initiatives that deliver excellent customer service, maintaining high levels of customer satisfaction and loyalty

  • Promotes team member development under the guidance of manager, as well as positive employee relations and morale, within the work unit

  • Works directly with sales team and monitors pipeline data in CRM system to ensure data integrity

  • Tracks, reports and analyzes key performance indicators

30% Deliver direct support/expertise for project initiatives

  • Provide process and business review/analysis to support comprehensive business cases and requirements gathering to enable implementation of valued project management initiatives

  • Collaborates with stakeholders to ensure their expectations are achieved

  • Maintains effective communications and working relationships with other groups and departments to support successful project design, implementation and adoption of new processes and initiatives

20% Maintain a Safe and Productive Work Environment

  • Maintains a positive work environment where fellow employees work safely and efficiently

  • Provide project leadership and guidance to a team of project managers and business analysts maintaining focus in keeping management well informed of emerging issues/opportunities, project stage gates and process gaps

  • Champion fundamental project management disciplines

  • Models the safety guiding principles

  • Promotes a consulting culture, mindset, and results-oriented environment within the organization that drives teamwork

  • Develops strong project, process and analytical skills across resources that enable creativity and the identification of "best in class" business processes and procedures

Basic/Required Qualifications

Bachelor's degree in Statistics, Mathematics, Information Technology or Business and seven plus years of work related experience.

Desired Qualifications

Masters degree

Project Management Professional certification


Travel Requirements


Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Tuesday, January 28, 2020

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.

Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives.

Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.