NRG Energy, Inc. *HVAC Service Technician in Charlotte, North Carolina
At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com . Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.
- The HVAC Service Technician will deliver exceptional HVAC service and maintenance on residential heating and air conditioning systems under the direction of the HVAC Service Supervisor and Operations Management to ensure all work is performed correctly.
Essential Duties/Responsibilities* :
Maintain and repair heating and air equipment.
Inspect and maintain ducting and company materials/equipment within a serviceable condition.
Identify, wire, and start-up complete residential systems.
Troubleshoot, recommend, and resolve/repair all issues to keep equipment functioning properly.
May perform start-ups, testing & recording results for each system during start-up to ensure the system is functioning properly.
Perform proper inspection of system and inform dispatch/customer of any outstanding concerns.
Explain each service and repair performed to dispatch/customer.
Directly coordinate with office for day-to-day work schedule.
Facilitates order for all parts required for appointments and ensure preparedness for the day of service.
Transport parts, materials and tools to the job site and provide proper accounting of assigned items.
Completes all paperwork/tablet neatly and timely as required
Debrief all service(s) provided with dispatch/customer after each service call with respective documentation.
Inspection of area for cleanliness after job completion.
Maintains company vehicle, ensuring cleanliness and organization, both inside and out.
Abides by all company standards of performance and code of ethics.
Maintaining a courteous demeanor with all customers and associates.
Ensure all foot ware has protective floor savers while working in customer homes.
Follows safety policies and procedures.
Other duties as assigned.
* Duties may vary by location.
High school diploma or GED
1+ HVAC service experience
Good verbal and written communication skills
Must be able to communicate in English effectively, both verbally and in writing
Beginner computing skills and able to use a computer, laptop or tablet.
Basic proficiency in navigating the internet and email software such as Microsoft Outlook
Valid driver's license required
Ability to work overtime with little notice ; weekend hours may occasionally be required
HVAC trade school certification
1-2 years’ experience in construction, HVAC or related experience
Additional Knowledge, Skills and Abilities:
Willingness to learn and be a part of a team
Positive attitude and a team player
Ability to build positive relationships with customers, both internal and external
Willingness and ability to work collaboratively with all levels of the organization.
Related work experience may be substituted for education.
Safety mindset and acceptance of a safety culture
Majority of work will take place at occupied residential homes and/or construction sites. Minimal time spent in an office environment.
Travel by vehicle to and from work locations
Regularly exposed to construction environments involving equipment, elevated work areas, confined spaces, noise, dust, hazardous materials and odors
Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE
Must be able to drive and operate a motorized passenger vehicle or forklift
Must be able to lift/move up to 50 pounds frequently
Frequently performs tasks requiring climbing, bending at the waist, crawling, kneeling, crouching
Must be able to work at heights, climb ladders and stairways, and occasionally work on platforms/scaffolding (using the appropriate fall protection requirements)
Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
Must be able to adhere to long periods of standing, walking or sitting
Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.
With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
Ability to express or exchange ideas by means of the spoken word to impart oral information to others
Ability to enter text or data into a hand-held device or computer by means of a traditional keyboard or 10-key numeric keypad
Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools
* Physical requirements may vary by location.
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf )
Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
NRG Energy, Inc.
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