Duke Energy Associate Customer Care Specialist Bilingual - Piedmont Charlotte in Charlotte, North Carolina
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Are you a positive people person with customer care and/or call center experience? Are you a confident communicator with an upbeat attitude who is fluent in both English and Spanish? Do you enjoy helping people make decisions in a timely, efficient manner and point them in the right direction?
If so, Duke Energy is looking YOU!
In addition to a starting rate of $16.00/hour and $1.00/hour language premium pay, this position includes an incentive program with the opportunity to earn hundreds of extra dollars in your paycheck!
Your major responsibilities will include:
Building genuine connections with your customers and being a great ambassador for the Duke Energy and Piedmont Natural Gas brands all while listening to the customer anticipating their needs and offering solutions
Arriving on time and adhering to your schedule
Being an engaged customer advocate
Meeting or exceeding performance targets
Thinking on your feet and learning in an ever-changing environment
Handling your customer’s needs with integrity and empathy in one transaction
Accurately navigating and maneuvering through multiple computer applications and screens simultaneously
Managing your time, recording it accurately and inputting it according to the company’s quality standards
Actively engaging and participating in training and weekly coaching sessions
Working on your own initiative and participating fully as part of a team under the guidance of a coach
Adapting to constant change, i.e. program offerings, computer tools, process changes being your best, on purpose, every time
Being your best, on purpose, every time
As a successful applicant, you:
Have customer service experience
Possess a warm, friendly and engaging personality with a confident telephone manner
Demonstrate good organizational skills
Show a strong sense of responsibility and desire to get things done properly
Are self-aware and understand the impact of your own performance and behavior
Are highly self-motivated without self-importance
Consistently act as a collaborative team player striving for the success of the business
Have a passion for serving and are able to demonstrate tenacity and persistence
Are motivated by results
Communicate clearly and with confidence
Thrive when working within deadlines in a fast-paced environment
Maintain a positive rapport in challenging situations
Present yourself well with a positive, proactive and professional approach
General Job Information:
Starting pay is $16.00 per hour in addition to $1.00/hour language premium pay.
Specialists are generally awarded shifts during an annual schedule bid and will work those shifts for 6 months. However, based upon business need your schedule may change at any time throughout the year. Our Piedmont Charlotte care center operates Monday-Friday from 7:30am-7:15pm. Representatives are expected to be on-call and work extended hours as well as mandatory overtime to support higher call volumes during times of inclement weather or other major events. Specialists are front-line employees just like our service technicians – if the power is out or there is a major weather event affecting power, they are expected to be here to serve our customers. We are open on holidays, for which you may sign up or be drafted to work during those times.
Successful candidates will receive extensive training to ensure they are knowledgeable and prepared to handle customer issues. The training will begin on or shortly after your first day of employment and is expected to last 6 weeks. The training classes and schedule will vary according to location and position. During the training period, your consistent and reliable attendance will be required. Your continued employment will be contingent on successful completion of the training program.
High School diploma or GED
One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face
Must be bilingual English/Spanish. Bilingual Candidates must be fluent in Spanish and English, must be able to read and translate from English to Spanish. (Minimum of two years of customer interaction or customer support experience is strongly preferred, either by phone or face to face)
Some college or college degree
2+ years customer service experience (may include call center, hospitality, retail, etc.), preferably to include call center
Experience promoting products and services in a call center environment
Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner
Ability to build trust and loyalty with customers, handle confidential information and act with integrity at all times
Willingness to work in an environment that requires 100% phone-based customer interaction
Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations
Ability to work a flexible work schedule as described in the General Job Information section
Relocation Assistance Provided (as applicable)No
Visa Sponsored PositionNo
Posting Expiration Date
Monday, May 28, 2018
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.
Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives.
Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.