Alliant Energy Customer Support Associate in Centerville, Iowa

4037BRJob Responsibilities:

  • Acts as a first line of contact responding to any type of customer inquiry: answering calls, responding to customer emails, navigating online account management systems, maintaining customer records.

  • Responsible for answering outage and emergency inquiries from customers to ensure accurate and timely response. Initiates work orders for meter readings, service requests, construction and customer program offerings.

  • Performs routine collection activities on delinquent accounts, including payment agreements and disconnections for non-payment.

  • Responds to customer inquiries and complaints related to routine billing issues and initiates action to resolve. Responsible for general understanding of regulatory rules and regulations to ensure the customer is billed properly.

  • Handles simple account adjustments.

  • Mentors less-experienced employees as needed.

  • All other duties as assigned.

Requisition ID:4037BRPosition Type:Regular Recruiting Location(s):Centerville, IA Schedule Type:Full-Time Posting Details:

We are currently recruiting for confident and committed Customer Support Associates to work out of our Centerville, IA support center.

Customers call us when they can't find their answers online. We need innovative go-getters to provide energy solutions and exceptional service that our customers and communities count on. Safely, efficiently and responsibly.

Are you a problem solver? Do you like to dig in and find answers, taking control of a problem and creating a solution? We work in a fast paced, high tech environment. We are looking for professionals like you to join our team!

In this role you will:

  • Handle customer calls in stressful times of outages, bad weather, and unpaid bills.

  • Solve problems by providing innovative, long-term solutions.

  • Deliver exceptional service to meet our customer’s needs.

  • Be the first line of customer contact in areas of customer service, credit and collections, web support, and billing.

What’s expected?

Our Support Center operates 24 hours a day, 7 days a week with core business hours of Monday-Saturday. You must have the ability to be flexible and maintain acceptable attendance to support team goals. If you aren’t 100% reliable and ready to give it your all, this isn’t the job for you.

This rewarding career opportunity offers:

  • Competitive pay starting at $17.60/hour.

  • Excellent benefits for you and your family including health, dental, vision, wellness incentives, tuition reimbursement and retirement options.

  • Paid time off and competitive vacation packages based on applicable experience.

  • Ergonomically-friendly sit-stand desks.

  • A steady and stable industry.

  • Strong partnership and collaboration among team members and leadership.

  • The opportunity to learn, develop and advance within the company.

  • Work with cutting edge technology in a state-of-the-art call center.

Job Category:Customer Service Job Qualifications:

Required:

  • Education or equivalent to a high school diploma.

  • A minimum of 1-2 year’s technical and/or professional experience in related customer service skills.

Preferred:

  • Call Center experience preferred.

  • Education or equivalent experience to a two-year degree from an accredited college or university preferred.

  • Demonstrated effective interpersonal, verbal and written communication skills.

  • Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information systems.

  • Ability to successfully complete web-based pre-employment screening assessments.

  • Demonstrated proficiency in basic math.

  • Ability to work under minimal supervision.

  • Ability to work in a diverse work environment.

This position is covered by the Department of Transportation regulations on drug/alcohol testing (CFR 49, Parts 40 and 199), and is subject to drug/alcohol testing according to said regulations. Please refer to job description for Department of Transportation (DOT) regulations that apply to this position.

We are committed to providing an inclusive work environment for all and are proud to be an Equal Opportunity Employer M/F/Disability/Protected Veteran.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To apply for this challenging opportunity, please complete our online application at www.alliantenergy.com/careers.

Posting Title:Customer Support AssociateTalent Gateway Posting Details:Customers call us when they can't find their answers online. We need innovative go-getters to provide energy solutions and exceptional service that our customers and communities count on.