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Alliant Energy Seasonal Bilingual Customer Support Associate in Cedar Rapids, Iowa

5562BRJob Responsibilities: In this role you will...

  • Be responsible for customer contact in areas of customer service, promoting current/new products and services available to customers

  • Have the power to resolve questions and problems that may include complex issues for resolution.

  • Deliver exceptional service (the type of service you like to receive!) to meet our customers' needs.

  • Be the first line of customer contact in areas of customer service, credit and collections, web support, and billing.

  • Be responsible for answering inquiries from customers to ensure accurate and timely response. Initiates work orders for meter readings, service requests, construction and customer program offerings

  • Performs routine collection activities including payment agreements, educating on programs for assistance and processes for delinquent accounts.

  • Responds to customer inquiries, complaints and initiates action to resolve.

  • Responsible for general understanding of regulatory rules and regulations to ensure the customer is billed properly.

  • Mentors less-experienced employees as needed.

  • All other duties as assigned.

Requisition ID:5562BRPosition Type:Temporary Recruiting Location(s):Cedar Rapids, IA, Marshalltown, IA, Storm Lake, IA, Toledo, IA, Washington, IASchedule Type:Full-Time Posting Details:

Alliant Energy has an outstanding opportunity to join our team as a Bilingual Customer Support Associate! Apply today for this exciting opportunity to make a difference and impact our Customers' experience. We are looking for the passion that goes above and beyond to deliver excellent experiences for our customers.

To be eligible for this position, your home office must be in Iowa and within the communities that we serve. We are currently hiring in Storm Lake, Washington, Tama, Marshalltown, Cedar Rapids, and Iowa city and surrounding areas.

This is a six-month seasonal position targeted to help meet our customers' needs during our busy season. (Interested in working with us fulltime? Keep reading to learn how!)

Working from Home:

  • This position will train and work from home. Our call center is now home-based, giving you the flexibility you need in your life.

  • There could be an instance where we need you to come to the office - for the position, you must be located in the communities that we serve and in a daily commutable distance of a main office.

  • For this work from home position, you will need to provide your own high speed internet with wired connections for workstation and phone with connections of: Download Speed =>10MBPS; Upload Speed => 3MBPS; Jitter <=15MS; Ping <=150MS

    Seasonal Position - What does that entail?

  • Seasonal positions work between February and November with multiple start dates to fit your needs.

  • Hours of Operation: 7:00am - 7:00pm Mon-Fri and 8am-4pm Saturday

  • Seasonal positions never work on Sunday!

  • Are you interested in joining our team full time? There is potential to join the company full-time after your 6-month position. This is an opportunity for you to see if this job could become your career. It's also a great way to supplement your income temporarily.

  • Our Customer Support Center operates 24/7. It is essential to our success that our employees are dedicated, dependable and reliable.

    What's in it for me?

  • Competitive pay starting at $17.95/hour during training and increased to $19.75 after a Bilingual assessment is passed and you start to take Bilingual calls.

  • Innovative technology in a dynamic, customer-focused team environment.

  • Career development opportunities to energize your career growth!

  • Safety is our top priority. Our company culture strongly values integrity, respect, service, and responsibility. We don’t just say it, we live it.

    Meet us online! Check us out on LinkedIn and Facebook. (We’re also on Twitter and Instagram.)

Job Category:Customer Service Job Qualifications: Education:

  • Education or equivalent to a high school diploma.

    Preferred Qualifications:

  • 1-2 years technical and/or professional experience in related customer service skills.

  • Call Center experience preferred.

  • Ability to speak and write in both English and Spanish.

  • Education or equivalent experience to a two-year degree from an accredited college or university is preferred.

  • Demonstrated effective interpersonal, verbal and written communication skills.

  • Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information systems.

  • Demonstrated proficiency in basic math.

  • Efficiently able to work independently within a diverse work environment.

    ALLIANT ENERGY VALUES

    It's not just what we do; it's how we do it.

Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold

We are committed to providing an inclusive work environment for all and are proud to be an Equal Opportunity Employer M/F/Disability/Protected Veteran.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Applications will be accepted until a qualified pool of candidates is received.

Posting Title:Seasonal Bilingual Customer Support AssociateTalent Gateway Posting Details: This is a six-month, WORK from HOME, seasonal position with a starting wage of $17.95/hr during training and $19.75 once move to the floor to take Bilingual Calls!

Apply now to join our Customer Support team! This role is responsible for customer contact for all areas of the company. Provide effortless experiences and deliver exceptional service to meet the needs of our customers on the phone and online.

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