Alliant Energy Manager, End User Technology (IT Service Desk and Workstation) in Cedar Rapids, Iowa
Bring YOUR energy to Alliant Energy!
At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.
Alliant Energy is seeking an Manager, End User Technology (IT Service Desk and Workstation) to lead our IT Service Desk, Workstation, and Video Collaboration platforms within our organization . The individual filling this position will work closely with our business partners to understand their technology needs, then capturing and prioritizing associated work for the team. This position will require taking proactive action on undefined problems and involve facilitation of both business and technical resources through technology roadmap development. Superb leadership, organizational and communication skills, both verbal and written, with the ability to work in both a team environment and on self-directed tasks are vital.
This position will work out of our Madison, WI or Cedar Rapids, IA office. The successful candidate must reside in either Iowa or Wisconsin.
Shapes and owns the product road map and vision and communicates the story to key partners and the rest of the team.
Identifies minimum viable products to deliver business value.
Frequently meets with business partners to understand their need.
Increases Return on Investment by identifying and prioritizing the product features by business value.
Understands how to use technology to solve customer problems or create new value frontiers.
Drives sprint and release plans.
Manages the lifecycle of product or service including maintenance, patching, and new version introductions.
Leads and takes part in Technology planning processes to align priorities across IT Services
Focuses on Key Performance Indicators (KPI) to deliver cost-effective technology solutions.
Develops long-term strategic relationships with Internal business partners and industry peers.
Provides leadership and direction for the communication and implementation of new practices to increase organizational performance and success within Information Technology.
Provides direction to teams and ensures solutions and development options meet business needs, are appropriately prioritized, and are delivered in a prompt and cost-effective manner.
Works with Sourcing department to lead vendor relationships and agreements. Ensures quality services are provided in a cost-effective manner and agreed-upon service levels and contract terms are met.
Performs all management duties including, but not limited to, budgeting, hiring, performance reviews, coordinating and scheduling work, salary recommendations, ensure employees report to work fit for duty, leadership, coaching & counseling, models Alliant Energy’s Core Values at all times.
8+ years of professional experience
3+ years of supervisory experience.
Experience in managing and implementing solutions to diverse and complex business problems that enable business strategies.
Bachelor's Degree in Information Technology, Business Administration, or related field.
Promotes and supports diversity initiatives and equal employment opportunities.
Demonstrated effective leadership skills, with the ability to manage projects and employees at multiple locations.
Ability to establish relationships with others and use those relationships to successfully implement projects that align with business strategy and fit within the organization.
Demonstrated knowledge of information technologies and methodologies including knowledge of technology application platforms and infrastructure, and current technology solutions and application to business operations.
Experience developing short- and long-term strategic plans and translating those plans into action.
Demonstrated financial skills such as budgeting and basic accounting.
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Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law.
All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check.
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Alliant Energy and subsidiaries is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email firstname.lastname@example.org.
It's an exciting time to join Alliant Energy! Our innovative thinking and fresh, sustainable approach to energy sets us apart. If you're looking for a place that values diverse backgrounds, offers flexible work options and wants to build better communities and a better tomorrow, consider a career with Alliant Energy.
At Alliant Energy, our employees make a difference by delivering an essential service for our customers and communities every day. We care about our employees. We want them to be safe, happy and healthy.
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