Description

Key Responsibilities:

• Lead and manage a team responsible for the design and execution of effective operator training programs aligned with the department's strategy.

• Oversee the development of e-learning, in-person training, drills, and simulations to ensure knowledge transfer and just-in-time execution.

• Evaluate and assess direct reports’ performance, fostering a positive team culture while managing workload, project scope, and timelines.

• Regularly evaluate training programs and content using Kirkpatrick methodology, ensuring metrics are up to date and shared with the business and feedback is utilized appropriately.

• Partner with cross-functional teams to drive process improvements and ensure business objectives are met.

• Manage department budgets, vendors, and consultants, ensuring efficient use of resources to meet business priorities.

• Prepare and present business cases for new services that align with organizational strategy and improve operational efficiency.

What we are looking for…

• Strong facilitation, consultation, and negotiation skills.

• Ability to develop and manage detailed project plans and execute in fast-paced environments.

• Proficiency with Microsoft Office Suite and virtual conferencing platforms (Webex, Teams, Zoom).

• Strong verbal and written communication skills, with the ability to influence across teams.

Preferred Qualifications:

• Experience in compliance with NERC standards, SOC 1, CIP, FERC, and other relevant regulations.

• Experience leading technical training teams in an energy or utility environment.

MISO manages the electricity super highway in the Central U.S. Through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future – it’s what our immensely talented and dedicated team does every day.

MISO, What We Do (https://vimeo.com/935124142/5c8d23402d)

#LI-AD1

#LI-HYBRID

Qualifications

Education

Required

• Bachelors or better in Instructional Design and Technology

• Bachelors or better in Instruction and Curriculum

Preferred

• Bachelors or better in Human Resource Administration

Experience

Required

• 5 years: Learning and Development

Preferred

• 3 years: management experience, including project mgt and conflict resolution