NorthWestern Energy Customer Service Representative in Butte, Montana

Customer Service Representative

  • Jobs

  • Login

  • 09-Jan-2019 to 23-Jan-2019 (MST)

  • Customer Care, Communications, HR

  • Butte, MT, USA

  • Regular Part Time

Email Me Similar JobsEmail Me This Job

NORTHWESTERN ENERGY

INTERNAL/EXTERNAL POSTING: JOB REQUISITION # 2722

POSTING DATES: January 9, 2019 through January 23, 2019

Title

Customer Service Representative

Department/Division

Customer Care

Work Location

Butte, Montana

Guidepost

2 ($14.70per hour)

Employment Status

Regular Part Time (Approximately 32-38 hours per week)

Employment Physical

Not Required

Drug Test

Required

Background Check

Required

Relocation Benefit

None Available

SUMMARY OF JOB DESCRIPTION

Customer Service Representatives (CSRs) communicate directly with customers and respond to a variety of customer needs and requests. The majority of communication is via the telephone but does include web, fax, mail, and email correspondence. CSRs take into account resources, constraints, and organizational values as they commit to satisfying customer needs and resolving customer issues. CSRs must coordinate with other NorthWestern Energy employees to find relevant information and take necessary action. CSRs are subject to call monitoring.

DESCRIPTION OF ESSENTIAL FUNCTIONS

  • All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics.

  • Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives.

  • Meet or exceed performance standards, as determined by NorthWestern Energy, including time spent at workstation and time engaged with customer interactions.

  • Explains rate changes and bill calculations as necessary

  • Administers credit program within prescribed scope

  • Listen and respond appropriately to customer needs while reviewing and entering data on a computer.

  • Type memos, e-mails, and other correspondence in an accurate timely manner.

  • Respond to emergency situations professionally and accurately by following established policy and procedures.

  • Perform calculations to determine customer payments and other account related activity.

  • Assist customers using established policies and procedures

  • Respond professionally and positively to customer complaints or inquiries.

  • Work effectively in a team and in close proximity to teammates.

  • Perform all scheduled shifts including weekends, evenings, holidays, and also responds to emergency situations or call outs as requested

  • Maintain confidentiality of customer and other confidential information

GENERAL QUALIFICATIONS

  • High School diploma or equivalent.

  • Successful completion of requisite testing and training program.

  • Must be able to demonstrate and maintain a good safety record.

  • Proficient typing skills

  • Proficiency with the Microsoft Office suite and other computer applications

  • Excellent attendance record

SELECTION PROCESS

When considering applicants for this position, the selection process will take into consideration the needs of NorthWestern, including such factors as reorganization requirements, diversity opportunities, relocation requirements, employee development and job succession. If any of the preceding language conflicts with the applicable bargaining unit agreements, the bargaining unit agreement will prevail.

APPLICATION PROCEDURES

External applicants should apply online at http://www.northwesternenergy.com. Internal applicants should apply online at iConnect. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 1-800-245-6977, or via email at job.inquiries@northwestern.com.

NorthWestern Energy

Human Resources Department Job # 2722

3010 West 69th Street

Sioux Falls, SD 57108

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes.