NorthWestern Energy Customer Service Representative in Butte, Montana
Customer Service Representative
09-Jan-2019 to 23-Jan-2019 (MST)
Customer Care, Communications, HR
Butte, MT, USA
Regular Part Time
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INTERNAL/EXTERNAL POSTING: JOB REQUISITION # 2722
POSTING DATES: January 9, 2019 through January 23, 2019
Customer Service Representative
2 ($14.70per hour)
Regular Part Time (Approximately 32-38 hours per week)
SUMMARY OF JOB DESCRIPTION
Customer Service Representatives (CSRs) communicate directly with customers and respond to a variety of customer needs and requests. The majority of communication is via the telephone but does include web, fax, mail, and email correspondence. CSRs take into account resources, constraints, and organizational values as they commit to satisfying customer needs and resolving customer issues. CSRs must coordinate with other NorthWestern Energy employees to find relevant information and take necessary action. CSRs are subject to call monitoring.
DESCRIPTION OF ESSENTIAL FUNCTIONS
All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics.
Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives.
Meet or exceed performance standards, as determined by NorthWestern Energy, including time spent at workstation and time engaged with customer interactions.
Explains rate changes and bill calculations as necessary
Administers credit program within prescribed scope
Listen and respond appropriately to customer needs while reviewing and entering data on a computer.
Type memos, e-mails, and other correspondence in an accurate timely manner.
Respond to emergency situations professionally and accurately by following established policy and procedures.
Perform calculations to determine customer payments and other account related activity.
Assist customers using established policies and procedures
Respond professionally and positively to customer complaints or inquiries.
Work effectively in a team and in close proximity to teammates.
Perform all scheduled shifts including weekends, evenings, holidays, and also responds to emergency situations or call outs as requested
Maintain confidentiality of customer and other confidential information
High School diploma or equivalent.
Successful completion of requisite testing and training program.
Must be able to demonstrate and maintain a good safety record.
Proficient typing skills
Proficiency with the Microsoft Office suite and other computer applications
Excellent attendance record
When considering applicants for this position, the selection process will take into consideration the needs of NorthWestern, including such factors as reorganization requirements, diversity opportunities, relocation requirements, employee development and job succession. If any of the preceding language conflicts with the applicable bargaining unit agreements, the bargaining unit agreement will prevail.
External applicants should apply online at http://www.northwesternenergy.com. Internal applicants should apply online at iConnect. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 1-800-245-6977, or via email at firstname.lastname@example.org.
Human Resources Department Job # 2722
3010 West 69th Street
Sioux Falls, SD 57108
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes.