About us

National Grid is hiring a Lead Analyst, Utility Services Analyst & Support for our Customer Connections - Utility Services Analysis & Support department. This position can be considered in the following locations: Albany NY, Buffalo NY, or Syracuse, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

To lead and support key stakeholders in the Electric and Gas Contributions in Aid of Construction (CIAC) process, including complex project estimation, policy interpretation, financial analysis, cost reporting and end-to-end process improvements.

Key Accountabilities

• Act as the primary point of contact within Utility Services Analysis and Support for complex project estimation, policy interpretation, accumulation of project cost details and reporting of financial information necessary to prepare project estimates, analyses, guidance and support to customers and key stakeholders.

• Oversee and provide day-to-day support to other Utility Services Analysis and Support analysts, including providing training, addressing escalations, performing secondary reviews of estimation and financial analysis work products.

• Develop subject matter expertise of applicable rules and regulations the Company operates under (i.e. tariffs).

• Demonstrate proficiency in a wide variety of financial concepts necessary for interpreting data and performing complex financial analyses (ex. cost/benefit, finance, tax, cost accounting, revenue analysis, asset depreciation, etc.).

• Demonstrate proficiency with the tools and systems used to gather the information necessary to accumulate and organize data used into appropriate outputs.

• Develop and maintain effective relationships with other business units (Connections, Account Management, Regulatory, Legal, Estimating, Operations, Accounting) in order to share best practices and challenge business decisions, as needed.

• Promote and implement procedural best practices for customer request support in order to ensure all work practices are compliant with National Grid policies and regulatory requirements.

• As a lead, role model National Grid values and behaviors, share best practices, help train new staff, recommend and help implement process improvements, support manager during short term absences, and be identified as SME for key processes and procedures.

Knowledge & Experience Required

• Bachelor’s degree in business, finance, accounting, engineering or other related discipline, or equivalent work experience.

• At least 5 years of experience within the utility industry in a finance, accounting, estimation, or regulatory role absent bachelor’s degree.

• Demonstrate technical aptitude.

• Demonstrates excellent communication and interpersonal skills with the ability to apply consultation procedures and negotiation skills using visual aids, data or information to support line of reasoning.

• Demonstrates a consistent approach in dealing with people and taking personal responsibility for addressing problems.

• Possesses solid understanding of National Grid’s electric and gas business, policies, tariffs and cost accounting methodologies.

• Possesses proficiency in National Grid systems (STORMS, SAP, GIS, PowerPlan, CSS)

Capability Requirements

• Attention to Detail: Reviews and tracks detail accuracy, checks to ensure procedures are followed.

• Communication: Possesses strong interpersonal, presentation and communication skills.

• Impact & Influence: Uses direct persuasion to influence others, using basic data, logic or a solid business case.

• Customer / Stakeholder Orientation: Takes personal responsibility for correcting problems promptly and un-defensively and communicates customer / stakeholders expectations to monitor delivery and satisfaction.

• Project Management: Employs strong organizational skills and ability to track/maintain multiple tasks, determine priorities and meet deadlines.

• Stakeholder Engagement: Identifies and engages all critical stakeholders in relevant discussions.

• Continuous Improvement: Builds upon technical/professional skills within own area of specialism or other processes in order to continually grow personal contribution to the role and to the business.

• Motivation: Maintains positive outlook and exhibits a ‘can-do’ attitude in a high-pressure environment.

More Information

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Upstate NY Salary

$110,000 - $129,000 a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.