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National Grid Senior Product Designer - User Centered Design in Brooklyn, New York

About us

Come be a part of driving National Grid’s digital transformation! We are digital creators, continuous learners, and daring innovators. We leverage digital innovative ways to create products and catalyze the transformation of National Grid in our shared purpose of bringing energy to life.

Our user-centered design practice is grounded in doing right by our customers. We value user empathy, UX research rigor, and superior UX design to deliver product experiences that streamline user expectations and increase decision-making for all.

Job Purpose

As a Senior Product Designer in the US Customer business, your work will impact 20,000,000 energy customers across the Northeast as we create an energy future that is clean, fair and affordable. You’ll work on existing web and mobile products and net-new digital experiences from “zero-to-one” to help folks better manage their business and household energy, help pay their bills and get updates on outages among many other things. You may partner with other designers in the Electric and Gas businesses on related service experiences.

You will be involved in the product development process from ideation to launch, working closely with senior product designers, UX researchers, product managers, and engineers to deliver the most effective solutions for National Grid customers.

What you'll do...

• Own the product design effort for your area and work with design leads, design director, UX researchers and VP of Design to actively influence the overall strategy and accountability for desired product outcomes.

• Work collaboratively with other designers, product managers, engineering / development teams, business analysts, and others in your product or feature area.

• Partner with UX research and design leadership to bring insights to life through personas, customer journeys, insight-opportunity frameworks, system maps, user stories, scenarios, infographics and service models.

• Translate insights and other customer problem statements to communicate visually through your UX and UI craft -- tangible concepts, storyboards, wireframes, interactive prototypes and actionable design flows. Be able to present and defend your work.

• Develop and ensure visual and behavioural consistency across our portfolio of products and platforms.

• Execute the final visual design stage and produce full specification for hand-off to engineering.

• Understand and ensure accessibility / inclusivity standards are adhered within web and mobile interactions.

• Understand technical issues and constraints. Support design implementation by developers.

What you'll need...

• 5+ years of relevant experience in user experience design, digital product design, usability testing, future visioning, and strategy development, and ability to lead and train others.

• A portfolio of work demonstrating strong human-centered design capabilities across a diverse range of projects, with proven and demonstrable UX / UI design work.

• Solid experience in creating high-fidelity designs specifications as part of hand-off to engineering teams.

• Positive attitude and an intrinsic motivation to deliver the highest quality work supported by user data and evidence.

• Experience working in a fast-paced professional service environment and managing ambiguity, working autonomously, keeping organized, and multitasking.

• Proficiency in Figma

• Experience working in an Agile / Scrum development process.

More Information

Candidates must be based or be open to relocating to MA, NY, NJ, NH, CT, RI, ME, VT or PA. For Candidates within these States, it’s a hybrid role i.e., occasional travel to our corporate hub.



Salary (NY (Down State))

$111,000 - $157,000 a year

Salary (MA)

$105,000 - $148,000 a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.