About us National Grid is hiring for a Director, Programme Management - SuccessFactors for our Transformation & Digital Adoption department in Brooklyn, NY. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. ## Job Purpose The Transformation & Digital Adoption Office (TDA), part of IT, Digital & Transformation, will play an important part in National Grid bringing energy to life. The TDA’s focus is on large-scale, transformational change. Sitting between IT and the business, the TDA is perfectly positioned to ensure change programs have the right governance, clear goals, robust business cases and execution to deliver their designed benefits. Working with the business to reimagine their approach with a digital mindset, the TDA is standardising and streamlining how we deliver transformation – ensuring programs are equipped with the right talent, tools, and methodologies. A challenger mindset is vital, not accepting the status quo and being bold enough to try something new. Your interpersonal skills will be crucial to developing strong, effective relationships while living our company values – to Do the Right Thing, Find a Better Way and Make it Happen. Join us on this exciting journey and you can be a key part of leading the energy future. National Grid is building a new Center of Competence (COC) for Program Management to establish a centralized hub for Program Management knowledge, expertise, and delivery. The Program Management COC will provide Program Mangers to BUs for highly complex cross-enterprise transformation programs over $25M. The Program Management COC will manage the end-to-end transformation lifecycle, from initial intake to mobilization, and the management of individual programs. The Program Manager, with the guidance from the COC Lead, support the planning, development, and delivery of Program Management services. This role will ensure Program Management quality through standardized methodology and tools. ## Key Accountabilities Guide transformation efforts by providing subject matter knowledge in program management and delivery of large-scale transformations Champion the improvement and standardization of PM related processes Support COC lead to partner with BU leadership to fully understand PM requirements and coordinate recruitment / release from the Program Management COC Drive implementation of standardized tools, methodologies, and processes across programs to enforce best practices, improve compliance, and facilitate consistent reporting Maintain comprehensive documentation and reporting suites that contain accurate status updates for all inflight and upcoming programs and provide RMO, P+P, and other business leaders access as necessary Advance the production plan in conjunction with the PMs and BU leaders. The production plan is the overall program delivery plan for the next 2 years covering both current and future programs and overall program dependencies Directs, monitors and reviews all program activities, including program costs, operational budgets, staffing requirements, program resources and program risks supported by comprehensive reporting Manages dependencies, risks, plans, costs and resourcing needs within programs Resolves resourcing and asset conflicts using prioritisation and negotiation Ensures that the program implements changes which achieve the objectives that have been set and that the business benefits are realised Guides senior business stakeholders to solutions that maximise National Grid investments in technology and influences their direction towards re-usable solutions. Ensure effective transition planning to minimise risk Manages program change, through regular reassessment of program priorities, resolving conflicts. Undertake formal reviews of the program and its achievements Manage and influence stakeholders ## Supervisory/Interpersonal- Experience Required + Talent management and driving team performance - Excellent communication and presentation skills. + Inspirational leader, able to motivate and develop teams. + Collaboration with a wide variety of internal stakeholders. ## Qualifications Advanced knowledge of current PM industry standards Extensive experience as a Program Manager on large-scale, multi-national or cross-functional programs Extensive experience managing multiple programs / projects for a variety of clients Strong leadership skills with respect to prioritization, organization, teambuilding, problem solving, and interpersonal skills Demonstrated ability to work in agile, ambiguous situations and create structure to drive results Demonstrated success working cross-functionally with multiple stakeholders, including the ability to establish rapport at a variety of levels Ability to influence, persuade, and engage a diverse group of stakeholders Excellent facilitation and presentation skills Bachelor’s degree in business, computer science, engineering, data analytics, or similar field 10+ years’ minimum of program management experience Demonstrated success leading numerous large scale, cross-functional, and global transformation programs/projects Proven track record of leading and managing Program Management staff in a large, complex, global organization In-depth knowledge of PRINCE2, Managing Successful Programs, Management of Risk, Management of Portfolios, APM, PMI, Agile Scrum Techniques Master’s in Business Administration (MBA) ## More Information This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.