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National Grid Director, Digital Transformation in Brooklyn, New York

About us National Grid is hiring a Director, Digital Transformation for our Customer Transformation department in Brooklyn, NY. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. ## Job Purpose To drive and develop our Digital Transformation Strategy, build digital capabilities, and execute and deliver digital transformation initiatives that drive a step change in operational efficiency and improved customer experiences. ## Key Accountabilities Responsibilities (including, and not limited to): • Define and communicate the Product Portfolio Vision, Strategy and ROI • Serve as the liaison between the product team and the company’s stakeholders at the Porfolio Level. • Build digital capabilities and establish standards for lean and agile product development process and ideation • Manage portfolio budget, risks, and resource allocation • Maintain strong working relationships with customers and identify new business opportunities to drive/support loyalty, revenue and growth outcomes. • Ensure digital solutions are meeting portfolio goals (e.g. payback, benefits, etc.) and aligned with strategic objectives • Validate new investment opportunities, business case, and value tracking metrics to optimize on ROI ## Supervisory/Interpersonal- Experience Required • Strong leadership and interpersonal communication skills, experience communicating at the Executive Level • Demonstrated ability to develop high performing teams • Strong ability to lead and influence in a matrixed environment ## Qualifications • 7-10 years driving a portfolio of digital and agile inititiaves • Bachelor's degree required, advanced degree within discipline preferred • Influential, energetic and enthusiastic business leader, with the drive, ambition and resilience to make things happen and deliver outstanding performance • Experience managing resources and activities focused on delivering superior operational performance and continuous improvement ## More Information National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
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