Required Education/Experience

• Bachelor's Degree 2 years of work related experience

• Associate's Degree 4 years of work related experience

• High School Diploma/GED 5 years of work related experience

Preferred Education/Experience

• Bachelor's Degree 2 years of work related experience a minimum of 3 years customer service experience preferred

Relevant Work Experience

• Minimum of 2-5 years work experience required with a minimum of 1 year of Customer Operations experience or equivalent experience demonstrating strong customer-focused responsibilities, Required

• Excellent oral and written communication skills, Required

• Demonstrated ability to motivate and manage a workforce, Required

• Demonstrated ability to plan, schedule, and efficiently utilize significant equipment and human resources, Required

• Demonstrated ability to exercise independent judgment and render sound business decisions, Required

• Possess strong computer skills, including solid proficiency in MS Word, Outlook and Excel, and the ability to learn new software applications, Required

• Must be detailed oriented and have excellent organizational skills, Required

• Must have strong leadership and problem solving skills, Required

• Knowledge of CIS and CPMS, Required

• Prior supervisory experience, Preferred

• Prior work experience in an office environment, Preferred

• Knowledge of inactive gas/electric procedures, Preferred

• 1-3 years of Customer Operations experience or equivalent demonstrating strong customer focused responsibilities or leadership experience, Preferred

Skills and Abilities

• Strong written and verbal communication skills

• Effectively coaches and delivers constructive feedback

Licenses and Certifications

• Driver's License Required

Additional Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

• Must sit or stand to answer a phone and type on a computer for an entire shift.

• Must be willing to travel within Company service territory, as needed.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at careerconnect@coned.com