Job Information
ConEdison Supervisor, Customer Ops Field Operations in Bronx, New York
Required Education/Experience
High School Diploma/GED and 5 years of work related experience or
Associate's Degree and 4 years of work related experience or
Bachelor's Degree and 2 years of work related experience
Preferred Education/Experience
- Bachelor's Degree and a minimum of 2 years of customer service experience.
Relevant Work Experience
Minimum of 2-5 years work experience required with a minimum of 1 year of Customer Operations experience, or equivalent experience demonstrating strong customer-focused responsibilities. Required
Excellent oral and written communication skills Required
Demonstrated ability to motivate and manage a workforce Required
Demonstrated ability to plan, schedule, and efficiently utilize significant equipment and human resources Required
Demonstrated ability to exercise independent judgment and render sound business decisions Required
Possess strong computer skills, including proficiency in Microsoft Office products (MS Word, Excel, Powerpoint, Access) and the ability to learn new software applications Required
Must be detailed oriented and have excellent organizational skills Required
Must have strong leadership and problem solving skills Required
Prior supervisory experience Preferred
Prior work experience in an operating environment Preferred
Knowledge of gas and/or electric meter installations, cycle meter reading, turn on/off of gas and/or electric meters, underground and overhead electric equipment, theft of service, and remote metering devices Preferred
Knowledge of CIS and Customer Operations Credit and Collections policies and procedures Preferred
1-3 years of Customer Operations experience or equivalent experience demonstrating strong customer focused responsibilities or leadership experience Preferred
Licenses And Certfications
- Driver's License Required
Additional Physical Demands
Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
Must be willing to obtain US DOT Operator Qualification for tasks associated with gas meter turn on/off, valve integrity testing, and identification of hazardous gas conditions.
EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Technical Difficulty Statement:
For technical issues, please contact us at careerconnect@coned.com