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Southern Company System Administrator Sr (Digital Experience Analyst) in Birmingham, Alabama

JOB SUMMARY:

Are you ready to take your passion for creating a seamless and satisfying digital experience to the next level? As a Digital Experience Analyst, you will have the opportunity to monitor and improve the digital experience for end-users in the PC computing environment. Using data and tools, you will identify trends, issues, and opportunities for enhancing the user experience and work with technology owners and other teams to implement solutions and best practices that ensure end-to-end user satisfaction.

As a Digital Experience Analyst, you will have the chance to make a positive impact on the productivity, performance, and satisfaction of end-users across the organization. You will enjoy a dynamic and challenging work environment that requires creativity, problem-solving, and collaboration.

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)

Technical Skills Required

Excellent knowledge of Microsoft Windows OS, computer hardware, and applications

Working knowledge of network, server, and storage technology

Ability to perform a level of data analysis and drive to actionable insights and automation

Recognition of cyber security threats and risks, and importance of protecting the computing environment

Capacity to learn and apply modern technologies and concepts

Ability to research solutions to problems, as well as stay up to date on constantly changing technology

Superb diagnostic, troubleshooting, analysis, and problem-solving skills

Technical Skills Preferred

Expertise in Nexthink (or similar) Platform: Demonstrated proficiency in using Nexthink for monitoring and analyzing the digital experience within an organization. Ability to leverage Nexthink to identify trends, issues, and opportunities for improvement, create customized dashboards, and report on digital experience metrics

Proficient in PowerShell scripting for automation and management of PC environments using system-level APIs and WMI

Advanced Data Visualization and Analysis experience: Experience in transforming data into actionable insights, and developing reports that support strategic decisions

Non-Technical Skills Required

Excellent communication skills (both oral and written) as well as technical writing

Respond to support needs in a timely fashion with excellent customer service

Works well on a team that is geographically dispersed

Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences

High degree of focus on quality, reliability, efficiency, and cost effectiveness

Flexible, ability to prioritize and deal with multiple priorities, can adapt to changing direction and work with minimal supervision

Self-motivated, takes initiative, removes obstacles for success

Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made

Will travel as needed

Exhibit “Our Values” attributes in all business interactions

Education and Experience Requirements

Education in technology field or strong background in technology roles

Minimum of 3-5 years of experience in technical infrastructure, analytics & automation

MAJOR JOB RESPONSIBILITIES:

Tracks and analyzes the performance of devices, applications, and networks to ensure a positive digital workplace experience

Proactively identify and resolve technology disruptions, major incidents, and other issues that hinder employee productivity

Work with technology teams to increase visibility into unresolved technology issues, improving communication between technology teams and employees

Leverages Nexthink for data analysis, creating customized dashboards, and reporting on DEX metrics to guide strategic decisions

Utilizes Nexthink’s insights to optimize technology services and solutions, ensuring they are aligned to drive optimal digital employee experience for the company

Provides consulting for field support teams on workstation and operating system related issues

Keeps up with industry trends and current events and is always mindful of new opportunities to automate and improve processes

Identifies and executes on self-healing opportunities within the environment

Analyze and benchmark customer datasets to derive insights for ongoing operations.

Supports and participates in testing new workstation environment related applications and technologies

Works with Technology Organization groups to enhance the user experience of products and better leverage capabilities

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 5223

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services

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