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Spire Energy Sr Spec, Collections - Midtown in Birmingham, Alabama

Sr Spec, Collections - Midtown

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Date: Jan 7, 2022

Location: Birmingham, AL, US, 35295

Company: Spire Inc.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life:

Living Spire Behaviors

We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.

We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.

We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.

We Have Perspective: We strive to gain additional perspective about Spire’s business and the ever-changing energy industry. We know that every employee plays an important role in Spire’s success, and we give our best to better understand how to help move the company forward.

Summary

Spire is seeking a Sr. Collections Specialist. This position will coordinate collection activity for all regions of Spire.

Duties and Responsibilities

  • Assist in managing the daily activities and provide supervisory-type guidance and direction to the internal and external collections team

  • Provide analysis and feedback regarding collection issues resulting from internal processes

  • Manage day-to-day activities with external collections agencies

  • Coordinate company research and responses to written consumer credit bureau disputes

  • Provide information related to collection practices and policies in response to three states’ public service commissions and other complaints

  • Ensure consistent use of collections technology across all companies within Spire

  • Resolve administrative changes and adjustments to customer accounts with SAP, CC&B and in third-party collection systems

  • Participate in various projects as a subject matter expert for credit & collection purposes

  • Maintain regular communication between all company groups related to or impacting collections

  • Perform the duties of Manager, Credit & Collections when necessary

  • Serve as liaison between the Collections, Field Ops and the IT field support team

  • Assist collection teams in maintaining focus on meeting company goals and objectives

  • Document collection issues and assist with the implementation of new, corrective risk strategies

  • All other duties as assigned.

Essential Characteristics and Competencies

  • Ability to demonstrate the essential behaviors

  • Ability to recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others

  • Ability to understand and use technology to perform collection tasks. Subject matter expert, as it relates to credit & collections.

  • Ability to work independently and manage time effectively in order to meet individual goals and deadlines

  • Ability to work under pressure and meet tight deadlines

  • Ability to adapt in a fast-moving and changing culture

  • Ability to act as an informal resource to colleagues with less experience

Supervisory Responsibilities

  • Leads and mentors assigned members of the internal and external collections team.

Required Education (certifications, licenses)

  • Bachelor’s degree in business-related field or equivalent experience

Required knowledge, skill and abilities

  • Minimum of 5 to 7 years’ experience in the collections and/or credit industry

Physical demands, environment and schedule

  • Regular office conditions

  • Overtime and/or travel may be required

Competencies

We Advance

We Care

We Collaborate

We Have Perspective

Posting Requirements

Spire accepts online applications through our career site at jobs.spireenergy.com

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer.

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.

Job Location: Birmingham Job Segment: ERP, SAP, Collections, Accounts Receivable, Business Process, Technology, Finance, Management

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