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Spire Energy Meter to Cash Billing & Payment Supervisor (Meter to Cash) in Birmingham, Alabama

Meter to Cash Billing & Payment Supervisor (Meter to Cash)

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Date: Jan 14, 2022

Location: Birmingham, AL, US, 35295

Company: Spire Inc.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire culture to life:

  • We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.

  • We Care: We create good memories by treating people how we want to be treated. We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.

  • We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.

  • We Have Perspective: We strive to gain additional perspective about Spire’s business and the ever-changing energy industry. We know that every employee plays an important role in Spire’s success, and we give our best to better understand how to help move the company forward.

By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.

Summary

Spire is seeking a Meter to Cash (Collections) Coach to work in the Birmingham, Alabama operation location.

Duties and Responsibilities

  • Manages and coordinates the daily activities of collection, billing, and payment representatives to ensure a high level of quality and productivity standards are met

  • Participate in various projects as a subject matter expert for credit & collection purposes

  • Oversees complex collection, billing, and payment issues that require leadership review

  • Document collection issues and assist with the implementation of new, corrective risk strategies

  • Provide analysis and feedback regarding collection issues resulting from internal processes

  • Takes ownership and provides personalized coaching solutions to ensure team members deliver quality work in a timely manner

  • Sets employee performance objectives, conducts performance reviews and implements action plans to ensure a high level of performance

  • Manages staffing levels and performance to ensure corporate objectives are met

  • Collaborates with Quality Assurance & Training team to ensure consistent coaching and delivery of exceptional work quality

  • Executes appropriate decisions guided by policies, procedures, and overall business plan

  • Assist with Public Service Commission complaints

  • All other assigned duties.

Essential Characteristics and Competencies

  • Ability to demonstrate the core and job category competencies: customer-focused, results-driven, teamwork, communications, adaptability, initiative, problem-solving, and quality

  • Ability to lead by example in support of the company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives

Supervisory Responsibilities

  • Yes

Required Education (certifications, licenses)

  • Bachelor’s Degree in a business-related or communications discipline required or equivalent work-related experience

Required knowledge, skill and abilities

  • Ability to demonstrate the essential behaviors

  • Ability to recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others

  • Ability to understand and use technology to perform collection tasks. Subject matter expert, as it relates to credit & collections. Knowledge of Oracle CC&B or other utility software billing experience a plus.

  • Ability to make difficult decisions and communicate those decisions to others

  • Ability to set challenging and productive goals for the team and holds others accountable for actions.

  • Demonstrated people leadership and supervisory experience strongly preferred

  • Ability to use means available to measure results and provide feedback

  • Ability to provide and communicate clear performance objectives

  • Ability to define roles/responsibilities, motivate and set strategy

  • Ability to understand and use technology

  • Working knowledge of tariff guidelines and internal SOX Controls, preferred

Physical demands, environment and schedule

  • Work is normally performed in a shared office environment

  • Typically, 8 hours a day, Monday through Friday. Occasional after- hours work may be required.

  • Occasional travel to other parts of state and company.

Competencies

We Advance

We Care

We Collaborate

We Have Perspective

Posting Requirements

We accept online applications through our career site at jobs.spireenergy.com

Disclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire Inc., and its subsidiaries are an Affirmative Action and Equal Employment Opportunity employer.

Job Location: Birmingham Job Segment: Manager, Oracle, Database, Accounts Receivable, Quality Assurance, Management, Technology, Finance

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