Job Description for the IT Support Analyst - Critical Systems Desk

Job Title: IT Support Analyst

Location: Birmingham, Alabama (APC Headquarters & Energy Center Colonnade)

Job Summary

We are seeking a dedicated IT Support Analyst to join our team.

This position is responsible for monitoring, diagnosis, and front-line problem resolution of computer systems for Fleet Operations & Trading. These systems include several business-critical applications & services. The Critical Systems Desk coordinates second level escalation with Technology Organization personnel for extended business hours. The successful candidate will be conscientious to the success of technology organization and business partners.

This is a night-shift role. Schedule is subject to change. Typical schedule as follows:

2 Weeks, M-F: 4 PM – 4 AM (Night Shift)

2 Weeks, M-Tu: 4 AM – 2 PM (Day Shift/Training)

Rotating On-Call Coverage: 1 Weekend / 4 Weeks, 4 AM Sa – 4 AM M

Job Requirements (Education, Experience, Knowledge, Skills)

• Required: Formal education in Computer Science, MIS, or a related field, or equivalent experience in real time systems environments and technologies.

• Preferred: A four-year college degree with a major in Computer Science, MIS, or related field.

• Required: Excellent interpersonal, sociable skills and the ability to communicate effectively in both an oral and written manner.

• Required: Fundamental knowledge of Windows based operating systems.

• Preferred: Fundamental knowledge of Solaris or other UNIX based operating systems.

• Preferred: Fundamental knowledge of relational database systems like SQL Server and Oracle.

• Preferred: Fundamental knowledge of distributed computer networks including but not limited to: routers, switches, hubs and firewalls.

• Required: Ability to follow & properly apply both Technology Organization Change Management and Critical Systems Desk procedures.

• Required: Ability to prioritize tasks based on criticality and operational impact.

• Required: Ability to build & maintain relationships with key customers and Technology Organization groups: EMS Support Center, TO Service Desk, and Infrastructure Operations Center (IOC).

• Required: Ability to work weekends as a part of rotating shifts.

Major Job Responsibilities

• Monitoring of business-critical systems and real-time data for health and availability.

• Front-line problem resolution and second level escalation coordination.

• Facilitate planned outages between business partners and Technology Organization.

• Communicate & coordinate outages & events external to the organization that may impact Operations & Trading.

• Support for workstations, printers, and other devices in Operations & Trading

• Conscientious problem ownership and resolution coordination.

• Track and document incidents to aid in metrics and reporting.

• Provide input to the team Supervisor on continual process improvement.

• Deployment of application code to Windows servers.

• Participate in the maintenance and testing of Commercial Operations Business Continuity and Disaster Recovery processes.

This position falls under the company’s Insider Threat Program and will have access to, and control over sensitive data, systems or assets. Enhanced personnel screening, which includes a background review, drug screen and psychological assessment, will be required if you are selected for this position

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 12048

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services