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Spire Energy Dispatcher in Birmingham, Alabama

Dispatcher

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Date: Nov 22, 2022

Location: Birmingham, AL, US, 35203

Company: Spire Inc.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of drive, safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire vision, mission and culture to life:

  • We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance

  • We collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger

  • We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs

  • We care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard

By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.

Summary

Spire is seeking a Dispatcher, Operations Support, to work in the Birmingham, Alabama location. We are looking for highly dependable, self-motivated individuals who enjoy helping customers, organizing/routing/dispatching notifications, and working in a team environment. The Dispatcher has responsibilities for managing the emergency order process including routing orders, directing field personnel to emergency locations, receiving customer and field technician requests, analyzing requests and responding with required information, preparing proper order notifications, and managing similar responsibilities for dispatch purposes.

Duties and Responsibilities

  • Manages and effectively routes emergency and non-emergency notifications to Field Operations personnel in such a way as to facilitate the shortest possible response time

  • Route emergency calls to field personnel statewide through the “call out” process for after-hours emergencies

  • Continuously reviews workload for all service technicians and adjust assigned routes to level the workload throughout the shift to optimize productivity

  • Responds to customer and field technician requests following Company policies and procedures and using proper etiquette and discretion

  • Effectively handles customer requests and resolve customer complaints through Company policies and procedures, exercising good judgment

  • Prepare work order notifications related to retired services, leak orders, distribution orders, and similar type orders

  • Notify One Call for locate requests received from construction and update appropriate orders

  • Monitor and follow up on appointments in risk of not being complete and make calls to customers as required

  • Assist with filling the overtime shifts by calling technicians on the call out sheets

  • Can accurately prepare and follow up on various reports as required using mathematical and analytical skills

  • Monitors referral box and makes adjustments and updates to orders based on follow up requests

  • All other duties as assigned

Essential Characteristics and Competencies

  • Ability to lead by example in support of the Company’s essential characteristics and values

  • Ability to work as part of a team and display a positive attitude for this dynamic environment

  • Ability to manage time effectively in order to meet company and individual goals and deadlines

  • Ability to multitask as needed to handle multiple issues at one time

  • Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people

  • Ability to listen attentively in order to gain the proper information in order to direct workforce

  • Ability to stay focused around other distractions as needed to prioritize daily work, ensure customer safety, and handle emergency situations in a timely manner

  • Ability to adjust priorities as needed to adapt to changes in the workload, ensure workload requests are handled, and guarantee that requests are completed timely

Supervisory Responsibilities

  • None

Required Education (certifications, licenses)

  • High school diploma/GED

  • Bachelor’s degree preferred

Required knowledge, skill and abilities

  • Proficient with Microsoft Outlook and Microsoft Word and Excel

  • Knowledge and experience with the appropriate enterprise software is preferred

  • Knowledge and experience with the appropriate Work Load Management system is preferred

  • Ability to navigate within the various software systems used to distribute work, make orders, etc. as needed to reassign work, create orders, and tract routes

  • Previous dispatching experience a plus

Physical demands, environment and schedule

  • Normal Work Environment - Work is normally performed in a shared office environment

  • Must be able to work after hours shift during the week (possible off days during week) and be able to work weekends if the shift requires and work some holidays. Assigned shifts could change.

Posting Requirements

Spire accepts online applications through our career site at jobs.spireenergy.com

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer.

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.

Job Location: Birmingham Job Segment: Customer Service

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