Spire Energy Customer Service Representative in Birmingham, Alabama
Customer Service Representative
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Date: Nov 19, 2023
Location: Birmingham, AL, US, 35295
Company: Spire Inc.
At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.
And we find the best by hiring those who share our values of drive, safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire vision, mission and culture to life:
We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance
We collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger
We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs
We care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard
By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.
We’re looking for a customer solutions representative to bring their energy to our team. At Spire, we’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.
Duties and Responsibilities
Answering inbound customer calls, emails, and chats
Finding the quickest and most effective solution to customer issues such as service orders, service disconnection/reconnection, service complaints, billing, payment arrangements, web account access/use, gas-related emergencies and special campaigns/promotions
If this sounds like you, you’re in the right place
You like to take charge, and people often look to you for direction or guidance
You’re quick to identify issues and enjoy tackling them head-on
Your friends would describe you as “cool as a cucumber” when things get hectic
You’re interested in where the energy industry is going, and you want to be part of it
You have a high school diploma or equivalent
All other duties as assigned
Essential Characteristics and Competencies
Required Education (certifications, licenses)
- High school diploma
Required knowledge, skill and abilities
Now that you know us a little better, you can see we do things differently. To us, customer service is much more than saying “I’m sorry” and “I understand.” It’s about owning the conversation and getting each and every customer what they need.
Simply put, it’s challenging work. Our expectations around the quality of our customer service are among the highest in the industry. When calls spike in the fall and the winter, it gets a little crazy. And, when people reach out to us, they’re not always at their best, and that can be emotionally draining.
Our reward is in how we show people that Spire is there for them and their community. Not every conversation will end on a high note, but our customers should hang up the phone feeling that Spire treated them with care and respect.
That’s why we don’t put up a wall between ourselves and our customers. You won’t find scripts or canned phrases like “Thank you for your business” here. As the voice of our company, we use our individual strengths to open up to people, get to the root of their problem, and resolve it. We rely on our teams to speak up about issues that might be causing customers problems so we can improve our service.
People who fully embrace what we do and how we do it have the opportunity to pursue long and enriching careers at Spire.
Physical demands, environment and schedule
Work is normally performed in a shared office environment, typically, 8 hours a day, Monday through Friday, though occasional after-hours work may be needed
Hybrid work schedule: 3 days in the office and 2 days working remotely
The hybrid schedule starts after the 8week training period and 90- day probationary period.
*Spire has a strict adherence to our Attendance Policy; more info will be shared later in the interview process
Spire accepts online applications through our career site at jobs.spireenergy.com
The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer.
We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.
Job Location: Birmingham Job Segment: Customer Service Representative, Customer Service
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