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Avangrid Customer Representative Kirkwood JACC (6647) in Binghamton, New York

Customer Representative Kirkwood JACC (6647)

Company: NY STATE ELECTRIC & GAS C

Location:

Binghamton, NY, US

Location - Kirkwood JACC

Company: New York State Electric & Gas (NYSEG)

Position: Customer Representative Kirkwood JACC

Business Unit: Customer Service

Job Location: Binghamton, NY

Reports to: Manager – Customer Relations Center

Job Description

Job Description

I. Accountability: Under general supervision is responsible for all

office clerical duties including but not limited to: resolving

inquiries, requests, and complaints from customers, outside agencies and

other departments and gathering, reviewing, preparing and maintaining

all customer and related records.

Know-How

A. Typical Activities

  • Communicate with customers, employees, contractors and others bytelephone, letter or personal interview using language that is clear,organized, and to the point in order to:

  • Take requests for new or additional gas and electric services,determine customers' financial responsibility, deposit required andbilling rate. Prepares meter and service orders and obtains access tometers.

  • Explains company rates, regulations, policies, procedures, equipmentand common practices in terms customers understand. Investigates andissues High Bill Investigation and trouble order forms.

  • Handles payment and other credit arrangements such as obtainingdeposits, financial statements and payment agreements. Refer customersto social service agencies and other internal or external programs.

  • Maintains customer service billing and accounting records and preparesrelated reports.

  • May be required to travel within the division or within 30 miles ofreporting headquarters to substitute for an absent CustomerRepresentative or assist as needed.

  • In Branch offices, prepares operating reports, maintains records,guides, assigns and reviews the work of others.

  • Operates office equipment as required.

  • May operate two way radio.

Does other related or less skilled work as required

Work Experience

B. Work Experience

Must have demonstrated the ability to handle difficult situations and

meet the public in a pleasant and tactful manner.

Problem Solving

Typical Problems

  • Resolving customer inquiries and complaints concerning bills, serviceand company practices.

  • Determining customers' financial responsibility, amount of depositand billing rate in order to complete payment agreements.

  • Acquiring a thorough knowledge of customer accounting and servicework, and regulatory requirements.

IV. Working Conditions

  • Regularly works under average office conditions, occasional travel toand from various offices.

  • Physical and Personal Qualifications

  • Must possess appropriate license.

  • Must have established reputation for being trustworthy and be

  • qualified to secure a Fidelity Bond.

  • Must meet the General Requirements for an employees

.

AVANGRID

AVANGRID is an Equal Opportunity/Affirmative Action employer. AVANGRID shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local law. The company is committed to a policy in all of its employment practices of equal opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status, veteran status, sexual orientation, or other protected status. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at877-387-9061or careers@avangrid.com.

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or careers@avangrid.com

Nearest Major Market:Binghamton

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