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Avangrid TECNICO CONTRATACION Y ATR in Berlin, Delaware


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Date:Jun 8, 2021

Location: Berlin, DE

Company: IBERDROLA, S.A.


Your tasks

  • Ensure that the processes of OPERATIONS of IBERDROLA (Backoffice and collection), are defined and operated according to the needs of the country's energy market, guaranteeing a quality service to customers, with cost-efficient processes and ensuring minimum debt costs.

  • Among the main functions are:

  • Handling and developing back-office management internal systems related to dept collection

  • Processing of further back-office tasks, especially within the supply change processes

  • Participate in the definition and application of billing processes for SLP & RLM customers for Electricity and Gas

  • Contact person for distributors, regulators and local suppliers (printing and mail, debt collection, debt, etc.)

  • Contact person for the other local areas: sales, customer service and local marketing in terms of energy related topics

  • Participate in the definition and application of the regulatory requirements for debt recovery (communications, terms, ...) and suspension of supply

  • Propose and track the KPIs of collection and dept of the country

Your profile

  • At least completed commercial vocational training as well as professional experience in the above-mentioned field of activity, preferably at an energy supply company

  • Knowledge of the regulatory framework for the German Energy sector is an advantage (especially GPKE, GeliGas, WiM)

  • High social competence, sense of responsibility, negotiation skills and sovereign communication skills with good linguistic expression and the ability to present complex issues in a clear and understandable way, both orally and in writing, in a manner appropriate to the target audience

  • Enjoy working in a team, especially in an intercultural and multilingual working environment

  • Excellent handling of MS Office application

  • Excellent written and spoken German skills

  • English fluent in written and spoken

  • Good knowledge of Spanish is an advantage

  • Willingness to make occasional short business trips, including to Spain