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Eversource Energy Manager, Distribution Communications in Berlin, Connecticut

Check out this video and find out why our team loves to work here! ( for leading the design, implementation, and support of Eversource wireless telecommunication system (Voice and Data) which supports electric and gas utility operations in three states. Individual is responsible for ensuring that distribution field devices connected to the company’s wireless networks are optimally configured to support real-time operations of the electric distribution system. Individual will manage various wireless and field device technologies to ensure that Eversource is utilizing the right mix of products and services to meet operational requirements. Individual will manage a team of technical telecommunications and automation engineering staff to plan, engineer, design, and support the company’s distribution telecommunications system.

Essential Functions:

  • Manages wireless telecommunication deployment projects to ensure that the delivery is on-time, within budget and meets business requirements
  • Develops and implements processes, standards and metrics to drive the design and build of the wireless networks across Eversource
  • Manages and coordinates the definition and selection of field device technology to meet electric distribution SCADA needs and overall electric operations operating strategy
  • Collects and tracks the ongoing performance of the company’s wireless networks and seeks resolution to known issues
  • Manages on-going telecommunications technology operations and processes to ensure high quality, cost effective services
  • Supports the development and implementation of the company’s Grid Modernization plan
  • Manages technical engineering team to develop an effective, motivated organization
  • Develops and monitors operating budgets and capital project budgets

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

  • Comprehensive understanding of the design, specification and installation of wireless telecommunications systems, such as microwave, radio, cellular and phone.
  • Comprehensive understanding of SCADA engineering concepts in particular DNP 3.0 protocol
  • Excellent communications and presentation skills at the senior leadership level.


  • Bachelor of science degree in electrical engineering, telecommunications engineering or related discipline.
  • Master of Science degree in engineering or MBA preferred

Experience :

  • Minimum of ten years of experience in the design, implementation and support of wireless telecommunications systems and SCADA engineering.
  • Must have experience with the application of wireless telecommunications infrastructure for both voice and data applications
  • Understanding of electric and gas utility systems is strongly preferred.
  • Two years supervising experience

Licenses & Certifications:

  • N/A

Working Conditions:

  • Must be available to work emergency storm assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.

Mental Aspects :

  • Ability to identify and address key issues and concerns in a complex and consistently evolving environment.

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

  • Cascade and translate strategies into action plans.
  • Communicate goals and priorities (company, department, team); ensure line of sight
  • Drive accountability/monitor progress
  • Communicate, communicate, communicate

Build Trusting Relationships

  • Role model honesty and integrity in all communication and actions
  • Balance “getting results” with concern for individual needs
  • Have honest dialogue with employees; get to know them
  • Track commitments and follow-up

Manage and Develop People

  • Create individual development plans with direct reports
  • Set realistic performance objectives
  • Give ongoing, honest feedback; coach for success
  • Differentiate performance and provide rewards and recognition

Foster Teamwork and Cross-functional Collaboration

  • Surface and address competing goals
  • Encourage cooperation/remove obstacles between functions
  • Conduct teambuilding/development processes
  • Encourage collaboration
  • Guide team in translating organizational goals into day-to-day work

Create a Diverse, Inclusive Workforce

  • Involve employees/seek input in decision making, on continuous improvement ideas and change
  • Diversify staff, where possible, in hiring/promotions
  • Seek opportunities to utilize diverse suppliers

Lead Change

  • Exhibit a “can-do” attitude to successfully develop and implement changes in strategy, priorities and work processes
  • Respond positively to new demands or circumstances
  • Act optimistically to influence others to embrace change

Focus on the Customer

  • Ensure that we have processes in place to deliver on our customer promise and provide superior customer service
  • Be a role model for the business on delivering superior customer service

Worker Type:


Number of Openings:


EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.