Position Information

Posting Title Temporary - IT Application Analyst

Job Requisition Number AE503656

Position Number T55505

Job Type Full-Time

Division Name Austin Energy

Minimum Qualifications

Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job.

• Experience may substitute for education up to four (4) years.

Licenses and Certifications Required:

• None.

  Notes to Applicants

The IT Application Analyst will be an individual contributor and team collaborator within the Customer Relationship Management ( CRM ) technology services team at Austin 3-1-1. This Position will develop, implement and configure technological solutions. This position is a key member of a diverse team responsible for highly complex city-wide projects and initiatives. In addition, this position will assist in the implementation of CRM projects to ensure projects are completed on time and budget. Tasks and responsibilities may include: review analysis of all current service requests from all platforms; configuration and testing of general database items; creating, updating, maintaining service request flows, supplemental specifications, technical specification documents; creating, monitoring, maintaining CRM reports and any process documentation. Candidates should be experienced working independently in a fast paced environment and be able to manage multiple, high profile projects simultaneously. Candidates should be able to approach a challenge with an open mind, identify possible solutions, provide professional recommendation and execute tasks. The ideal candidate will possess discretion in handling details of highly confidential and sensitive in nature. They should be confident, collaborative, assertive, and model a professional demeanor and integrity. The successful candidate must demonstrate a sense of urgency, have the ability to prioritize, manage competing demands and deadlines. The top candidate must have excellent business writing, proofreading, and communication skills.

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.

• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.

• Resumes will not be accepted and statements such as “see resume;” will not be accepted. You may use “N/A” for fields that are not applicable.

• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

Assessments:

• Your skill level in some of the competency areas for this job may be assessed through skills testing.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution..

• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

• This position requires a criminal background investigation.

Work Schedule:

• This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin.

• Work hours may include after hours, holidays, and weekends.

• Shifts may change according to departmental needs.

• Employee may be required to work additional hours outside of regular work schedule.

  Pay Range

$31.81 – $39.76 per hour

Hours

Monday – Friday

8:00 a.m. – 5:00 p.m.

Job Close Date 05/06/2024

Type of Posting External

Department Austin Energy

Regular/Temporary Temporary (No benefits)

Grant Funded or Pooled Position Not Applicable

Category Technical

Location Rutherford Lane / Remote

Preferred Qualifications

• Demonstrated experience performing and conducting business analysis, developing scopes, identifying client requirements, and testing CRM solutions.

• Demonstrated experience analyzing data from large complex database systems and integrated technologies for developing specialized reports.

• Demonstrated experience creating models, use cases, process flows, specifications, diagrams and charts to provide direction to project team members.

• Demonstrated experience in developing and delivering training, job aids or user guides for CRM users.

• Experience working in a government/311 call center.

• Demonstrated experience working with a CRM system that uses mobile applications and online platforms.

• Experience in project management methodology and to lead and complete assigned projects or tasks.

  Duties, Functions and Responsibilities

  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Develop, implement, and configure technological solutions

• Assist in administering, monitoring, and maintaining one or more IT systems

• Provide support in response to issues to resolve specific technical problems or make changes to systems

• Prepare and maintain documentation related to the development and maintenance of systems

• Perform bug tracking and quality assurance tasks

• Participate in disaster recovery planning and testing

• Develop and/or deliver training

• Create and prepare reports

Responsibilities – Supervisor and/or Leadership Exercised:

• None.

  Knowledge, Skills and Abilities

  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of database design principles

• Knowledge of IT policies, procedures, and security requirements

• Knowledge of structured query languages

• Knowledge of process models and data flow diagrams

• Skill with computers and computer systems

• Skill in documenting and maintaining application and process or configuration information

• Skill in providing system/application administration

• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts

• Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs

• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals

• Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability

• Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding

• Ability to define, analyze, and find solutions for difficult or complex problems

• Ability to view the big picture

• Ability to quickly become familiar with emerging technologies

• Ability to identify trends as well as isolated events

  Criminal Background Investigation This position has been approved for a Criminal Background Investigation.

  EEO/ADA

The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • This position requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job. Experience may substitute for education for up to four (4) years. Do you meet these minimum qualifications?

• Yes

• No

• • Please describe how you meet the minimum qualifications for this position.

(Open Ended Question)

• • This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

• • Do you have experience working in a government 311 contact center?

• Yes

• No

• • Describe your experience working with configuring CRM systems and mobile applications.

(Open Ended Question)

• • Describe your experience leading business or technical projects focused on the customer experience.

(Open Ended Question)

• • Describe your experience creating and developing technical specification documents.

(Open Ended Question)

• • Describe your experience with managing, leading or collaborating in business technology projects.

(Open Ended Question)

• • This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs. Are you able to meet these schedule requirements?

• Yes

• No

  Optional & Required Documents

  Required Documents

  Optional Documents

  Contact City of Austin Employment Services

  Office: 512-974-3210

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