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Austin Energy IT Infrastructure Architect in Austin, Texas

Position Information

Posting Title IT Infrastructure Architect

Job Requisition Number AE503669

Position Number 111499

Job Type Full-Time

Division Name Information Technology

Minimum Qualifications

Education and/or Equivalent Experience:

  • Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of experience in a related field.

  • Experience may substitute for education for up to four (4) years.

  • Graduation with a Master’s degree from an accredited college or university in a related field may substitute for two (2) years of experience.

Licenses and Certifications Required:

  • Valid Texas Driver’s License depending on assignment.

    Notes to Applicants

Austin Energy is seeking an IT Infrastructure Architect to join the IT Network LAN & Telecom team. The architect’s duties include contributing to designing, implementing, managing, and maintaining highly complex, secure, and reliable network infrastructure. Documentation and troubleshooting of network components. Use experience to recommend new technologies and solutions. This position requires on-call rotation to support 24-hour utility operations and travel between local sites to survey in support of the integrated network solutions.

The primary duties of the position:

  • Ensure compliance with all security policies, procedures, and standards to regulatory standards.

  • Administer and build network security systems.

  • Administer routing and switching, logging and security event analysis, and firewalls.

  • Lead compliance duties such as security patch assessments, quarterly cyber access reviews, and verification of electronic access privileges.

  • Administer modeling software and review business rules for access.

  • Troubleshoot advanced systems/topologies/storage and support critical customers in a utility environment.

  • Provide collaborative input to infrastructure planning and design.

  • Provide leadership and guidance (mentoring) to junior team members using motivational and collaborative skills.

  • Travel to multiple work locations and participate in an on-call rotation within the 24-hour utility operations.


    The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting – up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application.

The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.

We reserve the right to verify high school and college education for top candidate(s).

If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference.


Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.


This position requires a criminal and NERC background investigation.


Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to fifty (50) pounds. Must be physically and mentally able to communicate, respond and work with participant’s needs and safety issues. Possess the ability to work outdoors in any and all types of weather and/or inclement conditions.


This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays.


If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. If you meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite, you may be eligible to drive a City vehicle to and from multiple work locations.


Infrastructure team members are required to be onsite a minimum of twice a week.

Pay Range



Work Schedule:

  • Monday through Friday: 8:00 a.m. to 5:00 p.m. (40-hour work week).

  • Additional work hours may be required to support 24-hour Utility operations which may include evenings, weekends, holidays, inclement weather and emergency closures.

  • Infrastructure team members are required to be onsite a minimum of twice a week.

    Job Close Date 06/22/2024

    Type of Posting External

    Department Austin Energy

    Regular/Temporary Regular

    Grant Funded or Pooled Position Not Applicable

    Category Professional

    Location SCC, 2500 Montopolis Dr. Austin, Texas 78741

    Preferred Qualifications

Preferred Qualifications:

  1. Experience implementing, operating, managing, monitoring, and troubleshooting complex networks:
  • Switches (preferably Cisco)

  • Routers (routing protocols: BGP , OSPF , EIGRP , and VXLAN )

  • NGFW (preferably Palo Alto)

  • Wireless networks: Cisco (controlled by DNA and ISE ), and Aruba ClearPass

  • Network access controls: Radius/ TACACS and MFA administration

  • Software-defined networks: Cisco DNA , ACI , and VMware NSX .

  • Load balances (preferably A10 or AVI )

  • DNS (preferably Infoblox or BIND )

  1. Experience with automation of work processes and procedures using scripting languages.

  2. Experience complying with regulatory controls, i.e., North American Electric Reliability ( NERC ) regulations, Critical Infrastructure Protection ( CIP ), Occupational Safety and Health Administration ( OSHA ), Federal Information Security Management Act ( FISMA ), Sarbanes-Oxley-Act ( SOX ), National Institute of Standards and Technology ( NIST ), or others.

  3. Experience communicating network infrastructure content to various stakeholders.


  • Ability to travel to more than one work location.

    Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  • Develops the vision, strategy, conceptual and logical designs, roadmaps, and other architectural deliverables for the domain area (e.g., business, data, solutions, infrastructure, etc.)

  • Defines the principles that guide technology decisions for the enterprise in their domain.

  • Designs the implementation of a technical architecture based on business requirements and IT strategies, as well as rectify gaps and pain points within the current state.

  • Works on high-level projects, ensuring processes align with the domain focused architectural strategy and business strategy

  • Guides project team members in the implementation of the architecture

  • Serves as the deepest technology expert in their respective domains and as such, are involved in or lead technology strategy, migration, integration and evolution of the technical infrastructure

  • Collaborates closely with other architects and engineers to ensure alignment of domain architectures and activities with the broader enterprise architecture and strategy

  • Leads and contributes to the domain technical and business discussions relative to future architecture direction.

  • Analyzes the current technology environment to detect critical deficiencies and recommend solutions for improvement.

  • Leads the evaluation and selection of technology and products, as well as the design of standard configurations for given domain.

  • Leads and facilitates the domain’s architecture governance process based on Enterprise Architecture’s governance structure.

Responsibilities – Supervisor and/or Leadership Exercised:

  • May provide leadership, work assignments, evaluation, training, and guidance to others.

    Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of leading architecture practices and critical architecture deliverables.

  • Knowledge of system development life cycle ( SDLC ) methodologies (e.g., waterfall, spiral, agile software development, rapid prototyping, incremental).

  • Knowledge and/or experience participating in architecture governance forums.

  • Knowledge and/or exposure to how information and technology has been applied to create value for an organization (regardless of industry). Preferably different types of technologies.

  • Knowledge of domain specific processes, procedures, critical supporting activities, and risks.

  • Knowledge of computer science, information technology standards and controls, and technology frameworks and trends.

  • Knowledge of architecture methodologies (e.g., SABSA , Zachman, TOGAF ) and modeling languages (such as UML and ArchiMate).

  • Knowledge and experience designing conceptual and logical design and translating work between different levels of abstraction.

  • Knowledge of various development languages (e.g., Java, Go, Python, JavaScript, HTML , CSS ).

  • Knowledge of various database technologies (e.g., MySQL, MongoDB, Oracle).

  • Ability to lead financial analysis, architecture evaluation, solutions delivery orchestration, project management, road mapping, risk management, interdependency management, agile methodologies, information security, cloud computing infrastructure, data architecture skills.

  • Ability to apply multiple technical solutions to enable future-state business capabilities that, in turn, drive targeted business outcomes.

  • Ability to quickly comprehend the functions, capabilities and financial impact of existing, new and emerging technologies that enable and drive new business designs and models.

  • Ability to work effectively in a team environment and lead cross-functional teams, with the proven ability to work effectively with diverse stakeholders.

  • Ability to work effectively with different types of scenarios and challenges and to adapt within a variety of changing situations, while working with individuals and groups.

  • Ability to adjust approach based on internal and external dynamics, and an acute perception of the dimensions of business issues.

  • Ability to synthesize facts, theories, trends, inferences and key issues and/or themes in complex and variable situations and to recognize abstract patterns and relationships among apparently unrelated entities and situations.

  • Ability to leverage intellectual curiosity to inform solutions and innovate.

  • Ability to take responsibility for personal growth and acquire strategies for gaining new knowledge, behaviors and skills.

  • Ability to adhere to required compliance to all change management policies and procedures.

  • Ability to adhere to required compliance to all information security policies and procedures.

    Criminal Background Investigation This position has been approved for a Criminal Background Investigation.


The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).

    • The minimum qualifications for the IT Infrastructure Architect position require graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job plus four (4) years of experience in a related field. Experience may substitute for education up to four (4) years. Graduation with a Master's degree from an accredited college or university in a related field may substitute for two (2) years of experience. Do you meet these qualifications?
  • Yes

  • No

    • Describe how your education and experience aligns with the duties of this position?

(Open Ended Question)

    • This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired.
  • I acknowledge and understand this position requires a Criminal Background Investigation (CBI).

    • This position requires frequent bending, lifting, walking, carrying or using force equal to lifting 50 lbs., and working outdoors (sometimes in extreme weather). Can you meet the physical requirements for this position with or without reasonable accommodation?
  • Yes

  • No

    • Are you willing to accept call-back and/or on-call assignments?
  • Yes

  • No

    • Do you have the ability to travel to multiple sites as part of the regular job duties?
  • Yes

  • No

    • Describe your experience with software-defined networks (SDN). Please list the employer where you gained this experience and the technology used.

(Open Ended Question)

    • Describe your experience with firewalls, switches, and routers. Please list the employer where you gained this experience and the technology used.

(Open Ended Question)

    • Describe your experience with load balancers. Please list the employer where you gained this experience and the technology used.

(Open Ended Question)

Optional & Required Documents

Required Documents

Optional Documents

Contact City of Austin Employment Services

Office: 512-978-JOBS (5627)

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