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Avangrid Emergency Operations Program Manager in Augusta, Maine

Emergency Operations Program Manager



Augusta, ME, US

Company Company

About AVANGRID: AVANGRID, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $40 billion in assets and operations in 24 U.S. states, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 7,000 people and has been recognized by Forbes and Just Capital as one of the 2021 JUST 100 companies - a list of America's best corporate citizens - and was ranked number one within the utility sector for its commitment to the environment and the communities it serves. The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2021 for the third consecutive year by the Ethisphere Institute. For more information, visit (


Company: CMP

Department: Emergency Management

Job Title: Emergency Operations Program Manager

Location: CMP-ME-Augusta General Office

Salary Grade: H1


Works collaboratively, as well as independently, as a team member to create, develop, and implement the AVANGRID emergency management preparedness and planning function (including UI, CMP, NYSEG, and RG&E for electric; NYSEG, RGE, SCG, CNG, MNG, and BGC, for natural gas; and AVANGRID hydro operations). This applies to both planning and preparation before an event and execution during an event.

This position/function is primarily responsible to ensure effective and efficient AVANGRID response to all hazard events, predominantly major system outages (electric and natural gas), and secondarily work with all AVANGRID groups to plan for and coordinate other contingency protocols. Main duties include:

  • Responds to emergencies supporting the operating company Area and Incident Command System, including working evenings, weekends, and holidays as needed.

  • Predictive modeling of previous storms and emergencies to plan for future events.

  • Create and prepare appropriate plans, procedures, SOPs, and checklists for an all-hazard response plan.

  • Prepare for and monitor compliance with regulatory requirements, creating systems for continuous improvement.

  • Cost management during and post-emergency is needed.

  • Work as a member of the team ensuring appropriate training, drills, and exercises.

  • Prepare reports on causes of events, damages, affected customers, restoration times, recovery plan, and costs.

  • Evaluation of the event and resource performance.

  • Modify and update detailed action plans based on lessons learned.

  • Ability to travel as needed.


  1. This program manager position will play a critical role in the creation, development, and implementation of the

AVANGRID emergency management preparedness and planning program. Responsibilities include pre and post-emergency response activities.

The established ICS structure will continue to manage and conduct operations during the actual emergency event.

  1. Responsible for driving strategy, continuous improvement, and execution of operational readiness activities.

  2. Develops effective emergency management policies and procedures to ensure preparedness for future events.

  3. Ensures internal alignment and training for emergency response.

  4. May serve as the AVANGRID emergency management representative for various governmental and/or regulatory entities.

  5. Will work with external entities, companies, and organizations for relationship building, cooperative projects and to ensure best practices.

  6. Works with the Senior Manager and Director of Emergency Operations to provide strategic direction regarding emergency management and setting

short-term and long-term program objectives.

  1. Will work creatively and innovatively to ensure that there is ongoing and continuous improvement throughout AVANGRID in the area of emergency

management preparedness and planning.


  • Be a role model

  • Be agile

  • Collaborate and Share

  • Develop Self & Others

  • Empower to grow

  • Focus to achieve results

  • Technical Skills

Skills and Requirements

Education & Experience Required:

Bachelor’s degree with 7 years relevant experience required.

Experience in Emergency Management, Emergency Planning, Managing Response and Operations, and Utility Operations.

Experience with project management and budgets.


  • Strong ability to work collaboratively and contribute as a member of a team to develop emergency preparedness and planning within AVANGRID.

  • Must be highly organized, self-directed, and capable of managing multiple responsibilities and deliverables to successful completion.

  • Ability to solve complex problems and influence change across a diverse set of stakeholders

  • Strong organizational, communication (verbal and written), interpersonal, and influencing skills.

  • Proven ability to work innovatively and creatively.

  • Ability and desire to work across organizational lines throughout AVANGRID and with senior management.

  • Ability to collaborate with external entities to achieve mutual gains and foster cooperative relationships. These include emergency management and public officials, other utilities, and regulatory agencies.

  • Experience in (or ability to) review, analyze, and influence state statutory and regulatory actions.

  • Advanced problem-solving, analytical, and decision-making skills. Able to analyze complex information, distill salient items, and create appropriate action plans.

  • Knowledge of regulatory requirements regarding emergency management planning, readiness, and execution.

  • Knowledge of the Incident Command System (ICS) and its application in emergency response by utilities.

  • Ability to identify business risks and develop and execute mitigating strategies.

  • Provides strategic input to the management team and business areas based on sound analytical decision-making.

  • Strong plan writing skills and PowerPoint skills. Capability to learn company-based tools needed to support emergency operations.

  • Budget and/or cost management experience.

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this link (

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or