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Pacific Gas & Electric Company Technical Writer (Multiple Locations) in Auburn, California

Requisition ID # 29664

Job Category : Engineering / Science

Job Level : Individual Contributor

Business Unit: Power Generation

Job Location : Auburn; San Francisco

Department Overview

PG&E’s Power Generation Department manages and operates the largest privately-owned hydroelectric system in the nation. These renewable electric generation resources, located mostly at high elevation in California mountain ranges including the Sierra Nevada and southern Cascade mountains include 68 powerhouses, 184 miles of canals, 41 miles of flumes, 135 miles of tunnels, 19 miles of penstocks, 99 reservoirs, and 142,000 acres of watershed lands all covered by 26 operating licenses issued by the Federal Energy Regulatory Commission (FERC).

Position Summary

POSITION CAN BE LOCATED IN AUBURN OR SF

Translate complex procedural information based on business requirements and standards into user-friendly references such as standards and procedures, user manuals and job aids. Collaborate with and gather information from internal and regulatory clients to develop and prepare communication and reports. Performs document editing, editing written materials prepared by other writers, document lifecycle management, basic web setup and document publishing. Responsibilities include, but are not limited to, the following:

Standards and Procedures Development and Management

  • Provide operational consulting for document/content development for internal/external clients.

  • Design, develop, and manage SharePoint sites for Policy and Procedures

  • Design document management and retention processes and maintains departmental document systems.

  • Create, maintain, and update standards and procedures, user manuals, training materials, job aids, and quick reference guides

  • Use PG&E GDI (Guidance Document Initiative) standards in developing standards and procedures

  • Editing documentation for content and compliance Project Management

  • Write task analyses and documentation plans to establish project goals, content, parameters, and deadlines in relation to new technical document

  • Project manages standards and procedures, user manuals, training materials, job aids, and quick reference guides development. Tracks deliverables, schedules, and resource requirements in project plan. Document Lifecycle

  • Interviews and collaborates with subject matter experts, develops document content, applies GDI principals, facilitates document reviews and revisions, and manages ongoing documentation issues and lifecycle.

  • Documentation Reviews-Ensures the technical accuracy, quality and business compliance

  • Produces final documents as defined in the documentation plan and creates and maintains document and systems. Deliverables

  • Create and prepares regulatory communications and reports

  • Produces technical and user-end manuals and job aids for: Administration, Configuration, Installation, Operation, Standards, Guidelines, Procedure, Process, and Training

  • Take complex technical information and make it clear and easy-to-understand for a non-technical audience.

  • Develops procedures and Service Level Agreements (SLAs) in relation to document management

  • Develops Word, Excel, and PowerPoint templates

  • Develops Graphics: flowcharts and organization charts

Responsibilities

  • Full understanding of technical/professional concepts

  • Selects from different methods, approaches and tactics to achieve documentation goals and needs

  • Receives little instruction on day-to-day work, Supervisor sets priorities and reviews work as needed

Qualifications

Minimum:

  • BA/BS in English, Technical Writing, or related field; or equivalent work experience

  • Two years of related work experience

Desired:

  • Proficient in documentation technologies and processes

  • Experience in content management, process improvement, and project management in the development of a wide range of business documentation deliverables

  • Ability to work independently and as part of a team

  • Written and oral communication skills

  • Proficient in the use of MS Office and SharePoint

  • Office environment

  • Some travel is required

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