South Jersey Industries Collection Lead in Atlantic City, New Jersey
South Jersey Gas is a natural gas utility company that delivers safe, reliable, affordable clean energy to over 400,000 residential, commercial, and industrial customers in Atlantic, Cape May, Cumberland, Salem, and portions of Gloucester, Burlington, and Camden counties in New Jersey. At our core, we are dedicated to being a committed community partner, providing exceptional customer service and developing innovative clean energy solutions to meet the needs of the future.
At South Jersey Gas, we believe that our employees are our most valuable asset. Whether you’re a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights.
A career in Customer Service will provide the opportunity to provide customer service relating to collections/energy assistance as well as general customer inquiries. This typically includes ensuring that good customer relations are maintained, customer claims and complaints are resolved fairly and effectively, in a timely manner, and in accordance with consumer laws. Verifies the identity of new and existing customers. Additionally, this involves ensuring good customer relations are maintained.
Roles within Customer Service are responsible for providing the best possible service in relation to billing inquiries, credit and collection, service requests (usually related to gas turn-ons), suggestions, and complaints, as well as customer verification. This also includes providing and monitoring energy assistance to those who qualify. Additionally, this may include providing customers with information on programs available for energy assistance.
Hours: Monday – Friday, 8-4:30 PM; Monday & Fridays working from home
Possibility for overtime on Saturdays 7-3:30 PM
Handle and/or provide support for inquires elevated by team members to ensure a high level of customer service to customers.
Work cross-functionally with other departments.
Empower and motivate team members to provide great customer experiences with helpful knowledge and a caring approach.
Build/maintain functional knowledge of responsibilities and systems to support participation as an SME on departmental and corporate projects and initiatives. This may include participating in UAT testing.
Generating new and innovative solutions to complex problems.
Acting as a team lead, coordinating the work of others, but not a supervisor.
Anticipating patterns and links; looking beyond the immediate problem to the wider implications.
Coordinates training with reps and completes all continued career development requirements.
Assist with assigning the day-to-day workload and utilize reports to monitor the production of union staff.
Monitor daily incoming/outgoing Collection Calls as well as attendance and adherence to ensure we are meeting customer needs.
Evaluate “To Do” tasks, Collections reports/projects, and completion rates and make recommendations to improve performance and ensure performance standards are met.
Perform other duties as assigned.
High School Diploma or GED
Requires a minimum of 4 years of related experience.
In addition, 1 year as a mentor/coach to entry-level staff/team members is required.
Advanced arithmetic skills
Strong written and oral communication skills
Ability to make judgment calls with confidence, problem solve, delegate, and disperse workload to the unionized workforce.
Works where necessary to accomplish a continuous flow of work within the department.
Attention to detail and excellent problem-solving skills.
Ability to work well under pressure in a fast-paced environment while meeting deadlines.
Strong MS Excel and Word skills
Must foster an inclusive work environment and value all aspects of diversity.
Must promote a positive team environment.
Demonstrate(d) commitment to being innovative, accountable, and reliable.
Explore the Possibilities
South Jersey Industries employs a diverse range of talent – from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you’re sure to find an opportunity that makes you feel included, empowered, and ready to “bring your whole self to work” every day.
Benefits Package Overview
SJI offers a competitive and comprehensive benefits package to eligible employees.
The SJI “Total Rewards” Benefits Package include:
Flexible vacation, Paid Time Off, and Sick Leave package
Comprehensive Health, Dental, and Vision Insurance
Short-term and Long-term Disability Insurance
401(k), with generous company match
Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.
Equal Opportunity/Affirmative Action Employer
At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.
SJI, an energy infrastructure holding company based in Folsom, NJ, delivers energy services to customers through two primary subsidiaries: SJI Utilities (SJIU) and SJI Energy Enterprises (SJIEE). SJIU houses the company’s regulated natural gas utility operations, delivering safe, reliable and affordable natural gas to more than 700,000 residential, commercial and industrial customers across New Jersey via its South Jersey Gas and Elizabethtown Gas subsidiaries. SJIEE houses the company’s non-utility operations primarily focused on clean energy development and decarbonization via renewable energy production and energy management activities. Visit sjindustries.com for more information about SJI and its subsidiaries.