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Southern Company Telecom Field Operations Technician in Atlanta, Georgia

Telecom Field Operations Technician


The Telecom Field Operations Technician is responsible for the installation, maintenance (both reactive and preventive) and project support on the Southern Company's voice, data and telecommunications transport networks. These networks include digital microwave, fiber optics, LANs (local area networks), and voice and data wireless systems. These systems are installed, maintained and repaired in accordance with established standards, service levels, operational processes and applicable work agreements.


  • Two-year degree (college/technical/vocational) or equivalent military training or equivalent hands-on experience in electronics is required.

  • Two-year degree (college/technical/vocational) or equivalent military training or equivalent hands-on experience in telecommunications is preferred.

  • Understanding of the various topologies, e.g. telecommunications (microwave and/or fiber), wireless, data and voice networks and how they interface with each other

  • Ability to logically troubleshoot and repair hardware and software associated with personal computers, peripheral devices, voice systems, data networks, telecommunications (microwave and/or fiber) systems and ancillary equipment (e.g., alarm systems, DC systems).

  • Working knowledge of radio communication systems. FCC or equivalent license for radio repair is preferred.

  • Knowledge of voice and data wireless systems and troubleshooting techniques.

  • Personal computer skills are required.

  • Ability to work independently, self-starter with good time management skills.

  • Ability to interface with, direct and/or coordinate various contractors as needed.

  • Must have good verbal and written communications skills.

This position has been identified as a role that will require the use of a Georgia Power fleet vehicle. The following will be required if you are selected for this position:

  • Must have at least one year of verifiable driving experience (Must hold a valid driver’s license for the class vehicle to be operated. Driving permits are not typically considered a valid driver’s license).

  • Must have no revocation of driving privileges within the 36 months prior to application, no convictions of major traffic violations (DUI, hit and run, reckless driving, etc.) within the 12 months prior to application, or any pending charges for a major traffic violation at the time of application.

  • Must consent to a continuous monitoring of your Motor Vehicle Record


  • Responsible for the installation, maintenance (both reactive and preventive) and project support on the Southern Company's data and telecommunications transport networks.

  • Responsible for participating in 24x7 on-call procedures/operations.

  • Responsible for interfacing with and coordination of contractors and/or vendors associated with the Field Operations function as appropriate.

  • Responsible for interfacing with the internal business partners, vendors, contractors and other Technology Organization groups related to problems and installations as appropriate.

  • Responsible for understanding and adhering to billing and performance processes and procedures.

  • Responsible for maintaining accurate circuit and equipment inventories and documentation of assigned sites.


  • Follows safe work practices and fosters a safe workplace.

  • Ability to operate with minimal supervision

  • Exhibits Southern Company Values (Safety first, intentional inclusion, act with integrity, and superior performance) in all business dealings.

  • Seeks opportunities to learn and transfer knowledge to others.

  • Good organizational and time management skills.

  • Ability to manage multiple tasks.

  • Willingness to provide as needed after hours or on-call support.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 5103

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services