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Southern Company Senior Billing Operations Analyst in Atlanta, Georgia

Senior Billing Operations Analyst



The Senior Billing Operations Analyst is crucial to our ability to create a customer-first experience and will have the opportunity to guide the creation of accurate and timely workflows and the delivery of improvements in our integrated systems with business partners, financial colleagues and third-party vendors. This position will be responsible for identifying and implementing process improvements to enhance efficiency and drive scalability.

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )

Education, Certifications/Licenses:

  • BA/BS Degree in Accounting, Finance, Business, Management or IT

  • OR Equivalent work experience

Related Work Experience

  • Required - 5-7 years utility experience

  • Preferred - 7-9 years utility experience

Specific Skills & Knowledge:


  • Strong analytical skills

  • Excellent interpersonal skills and comfortability interacting with internal/external customers, IT project leads, and stakeholders

  • Deadline-oriented

  • Demonstrated time management, multi-tasking, planning, and priorization ability

  • Attention to detail

  • CC&B System Knowledge

  • MS Word – intermediate proficiency

  • MS Excel – intermediate proficiency


  • Working knowledge of accounting, corporate finance, analysis and reporting, and Generally Accepted Accounting Principles (GAAP)

  • MS Word – advanced proficiency

  • MS Excel – advanced proficiency

  • Project management experience


  • Execute operations work across the Billing organization with a focus on creating a highly collaborative culture of timely and accurate billing

  • Develop an in-depth understanding of our software and service environment, including CC&B, PeopleSoft, Enterprise Foundations and GCMA

  • Drive and develop process integration within the entire Billing organization to create a more standardized and uniform process across all GAS LDCs and customer types

  • Collaborate with and direct resources internally on process improvement and integration efforts

  • Manage communication and partner with cross-functional teams including the Technology Organization, Internal Controls, Legal, and Accounting

  • Drive process automation using all platforms including existing system functionality and Robotic Process Automation (RPA)

  • Coordinate and oversee team projects, workflow maintenance and development, and training, onboarding & development initiatives

  • Partner with internal stakeholders to solve billing inquiries

  • Build out analytics and reporting to measure success through KPI’s and provide visibility to leadership on a regular basis

  • Create and review monthly billing schedules for accuracy and completeness for leadership

  • Assist with billing system implementation

  • Assist with internal and external audit support

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Gas

Other Locations: Illinois-Metro Chicago-Naperville

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

AGLR Corporate Office - 10 Peachtree Place NE (10AtlantaCODE)

10 Peachtree Place NE

Atlanta, 30309

G O Naperville - 1844 W Ferry Rd. (1844NapervilleCODE)

1844 W Ferry Rd.

Naperville, 60536

Req ID: GAS2003925